Public Health Educator

Job Title: Public Health Educator

Location: Indianapolis, IN (Hybrid)

Duration: 6+ Months Contract (with possible extension)

Job Description

Develop State quality plan for Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements

Collaborate with quality teams at each of 5 call centers to ensure compliance with plan

Conduct quality improvement activities including but not limited to: Communication to sites, prepares QI documents, facilitates logistics, compiles findings, develops finding and compliance reports

Regularly monitors accrediting body standards to align with Code and Rule.

Develop and carry out plan for complaints and incident reporting in alignment with quality team

Collects, manages, and analyzes data pertaining to initiatives to improve quality, identify trends

Participates in development and implementation of provider training, education, and forums in preparation for quality improvement changes and updates.

Facilitates training, implementation, and compliance activities per requirements.

Assist in revising training material as needed.

Monitors provider’s quality measures progress, outcomes, and implementation of corrective action plans as needed.

Develops, maintains, and monitors tracking logs and databases to ensure complete and accurate data is entered within the designated timeframes.

Develops and delivers educational and technical assistance initiatives based up on data analysis

Desired Qualifications

Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis

Experience with quality plan development and implementation

Experience with data and technical assistance

Familiarity with

Behavioral Health Crisis Care Best Practices

Crisis Hotline Accreditations

Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities

Ability to work collaboratively with cross functional teams

Clear written and verbal communication skills

Comfort, willingness and ability to learn, adopt, and utilize new technology and software

Excellent project coordination skills, including multitasking and setting priorities on work assignments.