Provider Relations Liaison

All the benefits and perks you need for you and your family:

• Benefits from Day One for FT/PT positions
• Paid Time Off from Day One for FT/PT positions
  
  

<span stylDocuments physician visits, contacts, issue resolution, and market intelligence in the customer relations management software.

• Implement the hospital’s issue resolution process and ensure personal roles as liaison for information between parties.
• Manage issues in objective fact gathering manner to ensure internal constituents receive adequate and appropriate information to act upon. Develop appropriate messages on behalf of organization about issues and value of solutions to physicians.
• Provide information internally to facilitate physician access to service, issues resolution and to new services, hospital staff members or patient service offerings.
• Act as liaison for customer service issues to ensure physician information is received by the correct operations or administrative staff member and that issue process is being managed proactively.
• Utilize market intelligence in a quantified and prioritized report for leadership to ensure overall resource allocations to correct issues and for new products/services opportunities.
• Work with senior management to learn strategic messages and services for position with referring physicians.
  
  

Relationship Management Process: The personal self-management of the relationship selling process-database, physician profiles, market intelligence and sales planning.

Develop And Manage Sales Plan

• Oversee all sales and strategies for tactical implementation of assigned goals.
• Obtain, interpret, and analyze physician information, e.g. utilization by physician of hospital services and services of competing hospitals, etc. in a timely and accurate manner. Concentrate on opportunities with physicians yielding the greatest return.
• Identify key sales strategies to enhance referral relationships with the assigned physicians.
• Effectively organize, assemble, and arrange resources to meet goals.
• Quantify tactics in activities and results for tracking and measurement of personal sales results.
• Identify within the sales plan additional initiatives to support physician sales and organizational needs. Submit weekly, monthly, and quarterly reports in approved format and within salesforce
• Responsible for correspondence and follow-up with physicians
  
  

Qualifications

KNOWLEDGE AND SKILLS REQUIRED:

• Excellent negotiation and communication skills, including verbal, written and public speaking (platform skills)
• Ability to develop and sustain professional relationships and loyalty to the hospital as well as develop new referral sources
• Must possess good time management skills and be customer and results oriented.
• Ability to verbally articulate service line and product attributes
• Ability to actively listen to physician and practice needs for hospital inpatient/outpatient services.
• Excellent interpersonal skills with ability to interact with physicians, employees, allied health providers and healthcare leadership.
• Demonstrated writing ability.
• Knowledge of the hospital sales industry.
  
  

Education And Experience Required

• Bachelor’s or equivalent combination of education and experience
• Minimum of 6 years healthcare sales experience, preferably in hospital sales; comparable clinical experience and knowledge may be considered in lieu of sales experience.
  
  

Licensure, Certification Or Registration Required

• Valid Illinois driver’s license and proof of automobile insurance to include liability and property damage coverage
  
  

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical