Project Manager

Role Description

Project Manager

Project Manager I

Who We Are

Founded in 2016, we’ve become a trusted and valued partner for health plans and providers. We offer a modern integrated ecosystem of healthcare operations, processes, and products, with inherent scalability, efficiency, and predictable outcomes. Our BPaaS delivery solutions work behind the scenes to manage our customers’ complex admin operations, giving them elbow room to focus on their members’ needs and well-being.

Bending cost curves, guaranteeing outcomes, finding paths through roadblocks – that’s our way of life. Our customers count on us to safely navigate them through deadlocks. We have a strong global presence and a dedicated workforce of 4000+ people spread across the world.

Our brand is built on strong foundations of simplicity, honesty, and leadership, and we stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.

You Are

UST HealthProof is looking for a Project Manger, who under the general supervision of the Delivery Manager / Director / VP of Delivery, will successfully deliver/manage project level initiatives. The Project Manger will work with the Health Plan Clients, multiple third-party vendors, and onshore and offshore associates to support large scale system installations, data conversions and then transition these implementations into high performing BPaaS Operations.

The Opportunity

• Contribute to a successful implementation of Health plan ecosystem offering for healthcare payor using HealthEdge HealthRules suite and other participating vendors for the client.
• Conduct requirements analysis, requirements elicitation, scope control and prioritization based on customer needs and scope change management.
• Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts.
• Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization.
• Build and execute a project plan by having an understanding how different projects/platforms communicate and overlap.
• Maintain RACI matrix and RAID Log, to deliver high quality solutions to customers.
• Exhibit knowledge of the health plan environment and how technology enables health plan operations.
• Ensuring relevant standards, KPIs, process and regulations are upheld in addition to producing accurate and timely reporting of program status throughout its life cycle.
• Manage vendors and their project managers/plan to an overall program management plan
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Ensuring goals are met in areas including customer satisfaction, security, quality, and team member performance.
• In addition, work with client to increase awareness of program for a successful rollout.
• Interact with Project Sponsors, other Technical Managers, and multiple development teams to define and deliver complex cross-functional projects.
• Collaborate with the program leadership team to identify staff transition and go live plans including operational readiness planning.
• Assist in the coaching of staff towards meeting and exceeding performance expectations for quality, timeliness, and efficiency.
• Conduct staff training.
• Provide constructive feedback to staff.
• Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.
• Perform other duties and special projects as assigned.
  
  

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• Ability to adapt and manage change based on business needs in a fast-paced growing organization.
• Knowledge in managing complex project, ecosystems, and environment schemas.
• Experience with Project Management, Problem Management, Release Management, Change Management, and exposure to SDLC.
• Coordinate with team to quickly identify program blockers, issues and establish solutions.
• Ability to communicate effectively across all levels within Technology, Business and Operations.
• Capability to approach problems as challenges and deal with them constructively while promoting this approach to other team members.
• Understanding of the impact of system reliability on business processes and financial performance. Strong presentation skills.
• Strong planning and coordination skills. Healthcare payor experience.
• Experience with Agile tools and methodologies.
• Experience with HealthEdge Source, Guiding Care, Health Rules Payer, Advalent Produce Suite, Digital Assets and tools for HealthCare Industry, and Print Fulfilment is preferred.
• Bachelor’s degree or higher in business or technical field; 3+ years of relevant work experience in IT or Healthcare Management.
• Strong/proven Customer Focus.
• Experience working in an offshore model is a must.
  
  

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by applicable law, UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $110,000-$120,000

Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits.

What We Believe

At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serves as a compass guiding every action and decision.

Guiding Principles

These principles illuminate the path of ‘how’ we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.

Integrity

Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who is watching.

People-Centricity

Everything that we do reflects our deep bonds with peers and customers. These aren't mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.

Simplicity

Simplifying complexity underlines everything we do - this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.

Leadership

Taking ownership is about taking initiative, being in-charge and driving things to completion. It’s a brave choice to ‘own’ all aspects of our work, ensuring we take full responsibility for everything we handle.

Mission

A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more – their members’ well-being.

#Healthproof

#CB

Skills

Healthcare,Project Management,Project Delivery