Levitate Foundry is a leading digital marketing agency specializing in driving growth and success for a diverse portfolio of clients in the e-commerce landscape. From innovative startups to industry giants, we partner with brands across various sectors to deliver impactful digital solutions. Renowned for our expertise in UX/UI design, e-commerce strategies, and performance-driven creative, we are committed to pushing boundaries and achieving exceptional results for our clients.
Position Overview
We are seeking a dynamic Program & Services Manager to oversee all operational aspects and service channels of our agency. This role is pivotal in ensuring the seamless delivery of services to our clients and the maintenance of operational excellence within the agency. The ideal candidate will be a strategic thinker with a strong background in digital marketing and project management.
Key Responsibilities
Operational Leadership
Oversee daily operations of the agency’s service delivery, including project management, client service, and team collaboration.
Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
Monitor and report on operational performance, providing insights and recommendations for improvement.
Service Management
Manage the agency’s portfolio of services, ensuring all client projects are delivered on time, within scope, and to the highest quality.
Lead the service team in planning and executing digital marketing strategies across various channels, including Paid Media, Lifecycle Marketing, Content & Organic Social, Creative, SEO, and Affiliate..Conduct regular reviews of service offerings to adapt and evolve as market and technology trends change.
Client Relations
Act as a senior point of contact for key clients, ensuring high levels of customer satisfaction and long-term relationship building.
Collaborate with clients to understand their business needs and objectives, tailoring services and solutions to meet their specific requirements.
Resolve any issues and handle complaints swiftly and professionally.
Team Management
Lead, motivate, and develop a high-performing service team, fostering a collaborative and innovative work environment.
Conduct performance evaluations, provide feedback, and facilitate professional development opportunities for team members.
Manage resource allocation and scheduling to optimize productivity and meet project deadlines.
Financial Oversight
Participate in budgeting and financial planning for services and operations.
Control costs and maximize profitability without compromising on service quality.
Required Skills and Qualifications
Bachelor’s degree in Business Administration, Marketing, or related field; Master’s degree preferred.
Minimum of 5 years’ experience in digital marketing with at least 3 years in a managerial role.
Strong understanding of digital marketing channels and techniques, and the ability to apply these in a strategic context.
Proven track record in managing operations and delivering client-focused solutions based on customer needs.
Excellent leadership and interpersonal skills, with the ability to inspire and lead a team.
Strong analytical and problem-solving skills, with a keen eye for detail.
Exceptional communication and presentation skills, both verbal and written.
Perks
Competitive salary and benefits package.
Opportunities for professional development and career growth.
Remote Work Environment
Dynamic and collaborative work environment with a focus on innovation and creativity.
How to Apply
Please submit your resume and a cover letter outlining your suitability for the role to careers@levitatefoundry.com. We are excited to hear how you can contribute to the success of Levitate Foundry as our new Program & Services Manager.
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We look forward to welcoming an innovative and driven leader to our team at Levitate Foundry. Join us in our mission to elevate brands and create impactful digital experiences.
Employment type
Full-time
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