Program Manager, Professional Development & Certificates - Georgetown University School of Continuing Studies

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

The School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown’s Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.

The Program Manager Provides Critical Program Management And Administrative Services To Students And Faculty At The Georgetown University School Of Continuing Studies Professional Development & Certificates (PDC) Programs. This Position Supports PDC’s Goals Of

• high growth through improved performance of existing programs and development of new programs aligned to the vision of SCS;
• quality management that ensures a rigorous and beneficial learning environment for students and PDC faculty while controlling operating costs; and
• consistent branding and messaging aligned with PDC’s mission and the mission, vision, and values of SCS.
  
  

The Program Manager oversees the day-to-day operational responsibilities of PDC which currently includes certificate programs, professional workshops and trainings, and special events in both online and on campus modalities. The operational responsibilities include course scheduling, creating course rosters, preparing and administering courses, program and leadership evaluations, managing degree audits, producing certificates, and managing budget expenditures within the approved PDC budget.

The Program Manager Also

• Offers extensive support to faculty in preparation for their courses and full support of all in-building and virtual needs of PDC faculty and students on all on campus class days.
• Assists with planning and producing events such as information sessions, virtual promotional events, new student orientation, faculty orientation, and other special events.
  
  

Other responsibilities include procuring and distributing course supplies for online and classroom courses.

Work Interactions

• Staff: program administration, operations, enrollment management, academic affairs office, and SCS non-degree unit leaders.
• Students – prospective, current and alumni students. The Program Manager will counsel and advise students, troubleshoot registration and payment issues
• Faculty – The Program Manager will assist in onboarding new non-credit faculty, analyze evaluation data and communicate results to faculty and be part of interviewing new potential faculty.
• University – The Program Manager will need to have excellent communication skills in order to have clear communication with key offices on campus including Registrar, Student Accounts, and UIS as needed.
  
  

This position has been designated as hybrid; in person work schedule is dependent upon the days that courses and programs are running on campus, scheduling of on campus meetings, and special events held onsite. This position would be required to be onsite when programs are running onsite. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements And Qualifications

• Bachelor’s degree
• One to three years of progressive office management experience, preferably in a higher education setting
• Demonstrated ability to be precise in capturing, organizing, storing, and analyzing large amounts of student data
• Proficiency in handling FERPA protected student information
• Demonstrated knowledge of the continuing and professional education programming
• Demonstrated ability to provide very high levels of service and professionalism with a strong orientation to detail, deadlines and to effectively serve diverse personalities, maintain poise and professional demeanor, diplomacy and tact
• Demonstrated ability in student support services, including handling complex, multiple logistics arrangements
• Demonstrated ability to manage costs within budget
• Demonstrated creativity and demonstrated ability to manage academic programs
• Outstanding communication skills - both verbal and written
  
  

Preferred Qualifications

• Proficient in Microsoft Office and Google Suite and comfortable with database maintenance.
• Experience in project management
• Demonstrate proficiency in the use of University faculty and student systems: GMS, Canvas, Destiny One etc.
  
  

Pay Range

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

$44,022.00 - $73,406.80

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

Current Georgetown Employees

If you currently work at Georgetown University, please exit this website and login to GMS https://gms.georgetown.edu/ using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click https://ideaa.georgetown.edu/ada for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website https://georgetownworks.georgetown.edu/

EEO Statement

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf