Program Manager - Brand Marketing

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Department: Marketing

Reports To: Director Brand Marketing and Innovation

Travel Required: Less than 15%

Workplace Type: On-site

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

The Program Manager will manage the new product development (NPD) process for Community Coffee. This includes the creation, leadership and daily management of the NPD stage gate process. The NPD pipeline includes, but is not limited to, new product innovation, material replacements, packaging updates and all other changes to products across Community Coffee’s portfolio of products. This role leads cross-functional teams through a myriad of steps starting from product ideation to the final commercially available product release date while ensuring projects are completed on time and within budget . Throughout the lifecycle of the project, the Program Manager tracks project status and manages project resources to mitigate issues and risks . This role will be heavily involved with Marketing, Green Coffee/Research & Development, Manufacturing, Supply Chain, Procurement, Quality and outside vendors. Qualified candidates will possess a deep understanding of the complete product development process for food/beverage products and/or consumer package goods. Expert project management skills and proficiency in project tracking software is essential. Lastly, superb leadership and ability to work well with others in a fast-paced environment is key in this role.

Function Related Activities/Key Responsibilities

• Executes the Community Coffee NPD stage gate process with documented operating procedures, tracking methodology and gate approval process.
• Coordinates communication between all cross-functional departments to establish comprehensive product development schedules with detailed action items, due dates, owners and dependencies for each new product development deliverable.
• Leads NPD status meetings and communication cadence to keep development teams connected, informed and focused on action.
• Provides executive summary and presentations to executives on status of NPD pipeline.
• Disseminates meeting notes for timely communication among the cross-functional teams.
• Fosters a team environment of shared ownership in the execution and success of the project.
• Works alongside department heads and/or stakeholder(s) to identify suitable strategies and objectives to hit project milestones and timelines.
• Proactively communicates status of projects to stakeholders and elevates issues to department leaders to keep projects on track by removing bottlenecks.
• Initiates and facilitates team meetings and issue resolution involving the right parties to resolve problems.
• Creates and implements project R.A.C.I. models for role clarity and conflict resolution.
• Continually evaluates and makes recommendations on process improvement to ensure the most efficient and effective methods are utilized to complete projects and meet the business and stakeholder objectives.
• Identifies and utilizes project tracking software to maintain status and milestones for all NPD projects.
• May be requested to perform additional duties as assigned.
  
  

Position Requirements

• Bachelor’s degree in related field from four-year college or university required.
• 5 or more years actively working as a Program Manager/Project Manager for the development of consumer-packaged goods.
• Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
• Certified in Program Management or PMP certification is not required, but is highly preferred.
• Excellent knowledge of Microsoft Office; working knowledge of program/project management software (Microsoft Project, etc.) is a strong advantage.
• Excellent interpersonal skills with ability to communicate to various levels of management.
• Excellent leadership and organizational skills.
• Ability to easily adapt to a fast-paced and rapidly changing environment.
  

Physical Demands/Work Environment

Required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
• Office Environment: Most of the duties of this position will be performed inside an office environment. The noise level in the work environment is usually quiet
  
  

Our Values

Champion People Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity Dream big, Think Fresh, Make It Happen

Wow Our Customers Serve with Purpose, Exceed Expectations, Do What’s Right

Serve Our Communities Be Genuine, Bring Joy, Make a Difference

Win Together Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

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