Program Manager

Date Posted: 06/27/2024

Hiring Organization: Rose International

Position Number: 466644

Job Title: Program Manager

Job Location: San Diego, CA, USA, 92129

Work Model: Onsite

Employment Type: Temporary

Estimated Duration (In months): 19

Min Hourly Rate($): 70.00

Max Hourly Rate($): 80.00

Must Have Skills/Attributes: Event Planning, Google Docs/Sheet/Slide, Microsoft Office, Project Management, Spreadsheets

Job Description

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

***Only qualified Program Manager candidates located in the San Diego, CA area will be considered due to the position requiring a 100% onsite presence***

Required Skills:

• 5+ years of professional experience, preferably in customer service, event planning or management, or customer data and insights

• Strong project management skills with a proven track record in event or project management

• Proficient in feedback/insights/VOE collection best practices

• Proficient with Google and/or Microsoft Office products (outlook, docs, spreadsheets)

• Excellent organizational skills and attention to detail

• Excellent interpersonal and communication abilities

• Organized and manages to deadlines well

• Proven problem-solving and decision-making abilities

• Experience with customer research, including 1:1s, feedback sessions, etc. a plus

This Program Manager will be responsible for hosting client's experts weekly at our San Diego office and managing the logistics of their visits.

The ideal candidate will have prior customer service and hospitality experience, exceptional organizational skills, and a proven track record in project or event management.

If you are a natural problem solver with excellent interpersonal skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Program Manager Responsibilities:

•Lead expert engagement activities in San Diego, including:

• Hosting experts and ensuring a welcoming and professional experience

• Creating a personalized experience for each expert

• Supporting sessions, ensuring that events run smoothly and have been organized to the highest standards

• Scheduling, coordination, and oversight of weekly qualitative research sessions, including:

• Ensuring the appropriate pre-work to understand study goals is complete

• Acting as a liaison to product, research, and leadership teams

• Recruiting experts for in-person study sessions; coordinating and scheduling study sessions with product and service teams

• Booking and coordinating travel arrangements for experts

• Manage scheduling, track feedback, and report out status and performance updates for the on-site program

• Collaborate with cross-functional teams to ensure successful event outcomes

• Provide additional support to the Expert Experience & Insights team, including:

• Support and moderate qualitative research

• Collect and manage feedback, testimonials, insights, and VOE (voice of the expert)

• Report out on ongoing expert insights and implications

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).