Program Coordinator, Matching Grant

Position Summary

HIAS seeks a Program Coordinator, Matching Grant to facilitate self-sufficiency for refugees, immigrants, parolees, asylees and human trafficking victim through collaboration with community stakeholders and provision of intensive case management.

Note, the salary range for this position is $55,000.00-60,000.00.

Essential Functions

• Works with clients to identify opportunities for skill development and career advancement.
• Develops self-sufficiency plans for individuals and families to attain self-sufficiency goals, address barriers to employment and identify and make use of appropriate community resources.
• Collaborates with area non-profits, employers and other community agencies to look at ways to partner and strengthen self-sufficiency for clients.
• Refers clients for supportive services within HIAS Austin and to other community organizations, as necessary.
• Maintains ongoing understanding of any education, employment and other social challenges faced among refugees residing in the Austin, Texas service areas.
• Identifies opportunities to provide employment and cultural orientation within refugee communities.
• Identifies opportunities to strengthen dialogue and relationships between refugee communities and public and private stakeholders.
• Provides case management for refugee and immigrant populations with various issues such as but not limited to employment and education, housing, health, legal and social services.
• Attends local job fairs and responds to job advertisements by local businesses.
• Ensures follow-up with employers where there has been a suitable employment match identified.
• Works with management team to ensure file review process is carried out and that necessary adjustments are made for programs within Education & Employment programs.
• Keeps case notes and other files current.
• Documents all client interactions; creates progress reports and notes challenges.
• Maintains client records in compliance with organization policy and reimbursement standards.
• Works with supervisor to plan and identify program outcomes and oversee tracking of progress.
• Attends and participates in staff meetings for supervision, team building and program planning.
• Participates in regular supervision sessions to review cases, discuss employment strategy and monitor client progress.
• Keeps all client names and information and other organization business confidential.
• Guards client confidentiality in waiting areas, during phone contact and in handling of records.
• Ensures that all office and record security procedures are followed.
• Maintains a positive, respectful demeanor in all contacts with staff and the public.
• Seeks needed guidance in handling difficult client situations and establishing priorities for the job.
• Works to build positive, productive relationships with other staff.
• Performs other duties as assigned.
  
  

Qualifications & Requirements

• Undergraduate degree in social work, social sciences, non-profit management, or related field preferred.
• 2-3 years of relevant experience.
• Knowledge of Austin, Texas area service provider community and local resources.
• Proven ability to contribute both independently and as a key team member.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties and manage time effectively.
• Bilingual ability in a language spoken by the local refugee population is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook), SharePoint and IRIS.
• Valid driver’s license, access to a reliable vehicle with current insurance.
• Demonstrated ability to communicate well with people of varied backgrounds strongly preferred.
• Strong written and verbal communication skills, including the ability to write reports and make presentations.
• Experience using data and fiscal tracking systems strongly preferred.
• Travel, to include travel to insecure operating environments, may be required.
  
  

Hiring Process

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

About Us

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

Vision

HIAS stands for a world in which refugees find welcome, safety and opportunity.

Mission

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

Values

Welcome

• Acogimiento
• Hospitalité
• Hachnasat Orchim
  
  

We Welcome the Stranger

Justice

• Justicia
• Justice
• Tzedek
  
  

We Pursue Justice

Empathy

• Empatía
• Empathie
• Chesed
  
  

We Approach our Clients with Empathy

Partnership

• Compañerismo
• Coopération
• Chevruta
  
  

We Believe in Changing the World through Partnership

Courage

• Coraje
• Courage
• Ometz
  
  

We Act with Courage to Build a Better World

Resilience

• Resiliencia
• Résilience
• Ruach
  
  

We Adapt and Thrive, Continuously Demonstrating our Resilience

Diversity

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We strongly encourage applicants of diverse identities, backgrounds, experiences, and perspectives to apply even if you do not meet all required qualifications but have other qualifications relevant to the role that would make you a great fit for this role with HIAS!

Safeguarding

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.