Mercy Medical Center, the only midsize hospital in the state of Maryland named a “Best Employer” by Forbes Magazine and recognized as one of the Top 150 Places to Work in Healthcare by Becker’s Healthcare, is hiring a Practice Manager supporting our Institute for Gynecologic Care! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!
Mercy’s Full Time Benefits Include
Paid time off (PTO) & company paid holidays
Tuition reimbursement
403(B) retirement plan with generous company match and “catch up” provision
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
Competitive health, prescription, vision and dental benefits & wellness credit
Employer paid short & long term disability benefits
Discounts on auto & home insurance and Verizon plans
Pet Wellness coverage, legal assistance and identity protection
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Perks at Work - savings on favorite brands, travel, tickets, dining and more!
Responsibilities
Day to day responsibilities include, but are not limited to:
Serves as liaison between staff, providers, patients and others, accurately communicates information between all parties.
Greets, screens, interviews and assists patients and visitors to the practice according to office guidelines.
Consistently and accurately documents and communicates appropriate medical information to patients, physicians/providers, staff members and ancillary care providers in an understandable manner.
Oversees and supports staff who are required to answer multiple, busy phone lines by the third ring, assist callers and take messages and/or delegate calls as appropriate.
Oversees and supports staff who use computer system for scheduling, patient registration, charge and payment entry inquiries, inter-departmental communication and document preparation and prints encounter forms, lab slips, patient receipts and other information as needed.
Oversees and supports staff who accurately schedule appointments for physician according to practice requirements and needs and confirms appointments.
Review patient demographic information for completeness and accuracy, makes follow-up inquiries as appropriate, determines patient co-payment,reminds patients of unpaid balances and updates computer master record.
Oversees and supports staff who collect patient co-payment, unpaid balances and other self-pay amounts, properly maintain daily patient sign-in logs,charge and payment logs and accurately and efficiently comply with practice protocols to insure the capture of all billable revenue on a daily basis.
Maintains a current working knowledge of HMOs, managed care plans, and other third party payor regulations in the management of patients of the practice.
Oversees the effective and efficient administration of a quality referral system.
Oversees and supports staff who are required to file and pull medical records, and accurately maintain medical records in a neat, organized manner as defined by practice guidelines.
Follows day end closing procedures: assures cash collected is kept safely stored until deposited, and accurately maintains batch control records.
Applies principles of growth and development when providing individualized care
Requirements
Education: Bachelors degree preferred (high school diploma/GED required)
Experience:
Minimum of 2 years experience in medical office setting.
Management and supervisory experience preferred.
Knowledge of medical terminology & surgical scheduling
Knowledge of HIPEC surgical scheduling preferred.
Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management
Industries
Hospitals and Health Care
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