Pharmacy Manager

CAN Community Health, one of the nation's largest providers of HIV Services, has an exciting opportunity for a Pharmacy Manager for our Plantation, FL pharmacy department. We are looking for someone who is passionate about serving the needs of individuals impacted by HIV and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award. CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer. Starting Rate: $130K to $140K annually based on experience including benefits. You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today! Qualifications: Graduate from an accredited pharmacy college recognized by the American Council of Pharmaceutical Education (ACPE) with a Doctoral in Pharmacy (PharmD). Must have a current, active, and unrestricted pharmacist license in state(s) of practice with all held licenses in good standing (as required by each States Board of Pharmacy). Three (3) year of post graduate clinical experience in patient care and two (2) years supervisory and management experience in a pharmacy setting (leadership experience and years of organizational service may be substituted for supervisory and management experience). Ability to travel to each of the branch pharmacy facilities as needed and when assigned. Position Summary: This is a full-time position based out of [location]. The Pharmacy Manager at the assigned location oversees the day-to-day processing, dispensing and delivery of medications. The Pharmacy Manager coordinates management of complex medication regimens for patients throughout the continuum of care. Provides pharmacy services to patient and medical practitioners. Verifies prescriptions, fills prescriptions and dispenses medicines, counsel's patients and medical practitioners regarding the nature and use of drugs. To perform this job successfully, an individual must have the ability to work independently and effectively in a team environment. Is responsible to ensure the CAN Community Heath, Inc. [location] pharmacy location provides optimal and timely services, meets all legal, licensure and certification requirements and complies with all applicable policies, procedures, codes and standards of the company. and Board of Pharmacy for all pharmacy licenses held by CAN Community Health, Inc. Provides leadership to and serves as role model for the [location] pharmacy team and other company pharmacy employees. Receives clinical oversight and supervision from the Senior Director of Clinical Services. This is an exempt position that reports directly to the Director of Operations assisting in supporting the mission, vision, and values of CAN Community Health, Inc. In the absence of the Director of Operations this position will report to the Pharmacy Operations Officer. Knowledge, Skills, and Abilities: Thorough knowledge of the principles and practices involved in the dispensing of prescriptions, inventory control and record keeping related to the work. Clinical Problem Solving, Judgment, and Decision Making Therapeutic knowledge base of sufficient breadth and depth to effectively promote rational medication use. Medical Information Evaluation and Management. Management of Patient Populations: analyzing drug utilization evaluations, composing protocols for disease state management, and developing organizational policies and procedures that improve patient care and resource utilization Knowledge of laws governing drugs, pharmacy products, and third party plans. Knowledge of training and supervisory techniques. At least 2 years direct supervisor experience. Familiar with labor relation, equal employment opportunity and employee policies and procedures. Ability to instruct, coach, guide, mentor and objectively evaluate employees. Self-motivated with the ability to complete work with a minimum of supervision under tight time frames. Demonstrated practice of and high-level skill in multi-tasking, championing change, initiative, customer service, interpersonal relations including building relationships and resolving conflict, decision making, problem solving, teamwork, and verbal and written communication. Maintains honesty, integrity, and high levels of efficiency and accuracy at all time. Ability to work a variety of schedules to include evenings, holidays, and weekends. Repetitive standing, bending, stooping, kneeling, lifting, stretching, and reaching. Proficient with Microsoft Office and pharmacy-related software. Physical Demands: The usual and customary methods of performing the job's functions require the following physical demands with or without accommodations: some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Pick and pinch small tablets with fingers, and seize, hold, grasp or turn objects with hands. Perceive the size, shape, temperature, or texture of objects by touching with fingertips. See objects at close vision and be able to identify and distinguish colors. Viewing computer monitor and using keyboard for long periods. Lift and push or pull up to 10 pounds. Lift and push or pull up to 15 pounds. Generally, the job requires 40% sitting, 10% walking, and 60% standing. Work Environment: This job is performed in a generally clean and healthy environment. This job is performed in a generally clean and healthy environment. Work is performed primarily in a production like setting. The noise level in the work environment is usually quiet. DIRECT DUTIES AND RESPONSIBILITIES: Pharmacy Services/Management Ensure quality and service standards are maintained as defined in company policies and procedures along with client-specific contractual requirements. Works collaboratively and in partnership with the other pharmacy teams and other company employees and leadership team. Ensure that pharmacy standards and quality are met and maintained by developing detailed and timely work plans, schedules, and status reports as requested. Maintain Pharmacist license in each state were medications are delivered outside of Florida as required by the state's Board of Pharmacy.

• Ensure adherence to the company Continuous Quality Improvement Projects and performance measures goal attainment. Serves as a member of the Clinical Oversight Committee/Body to aide in clinical decision making regarding the Patient Management Program. Ensure controls are designed, implemented, and applied as a response to specific risks and their causes and consequences.
• Works to improve Medication Dispensing Accuracy to include quality and error management and to implement and assist with patient safety Quality Improvement projects (QIP).
• Manage the day-to-day dispensing performance of the pharmacists/technicians including their performance, staffing, customer service, prescription turn-around time, dispensing, scheduling, policies and procedures adherence, and quality assurance. Provide for maintenance of appropriate records to assure that the quality, quantity, and timeliness of work done is documented.
• Supervision, review and appraise work of staff pharmacist; keeps supervisor informed of the location operations, challenges, opportunities/problems, and any significant factors affecting assigned responsibilities of pharmacy employees inclusive of but not limited to staff pharmacists, pharmacy technicians, and delivery personnel.
• Completes weekly on-call pharmacist schedule. Monitors response time and serves as a member of the on-call services rotation. Pharmacist/technician s training manual up to date. Ensure competency assessment is completed for all new pharmacist at 90-day review period. Provide staff development and training within the pharmacy and branch locations as requested.
• Ensures Pharmacy follows all accreditation standards (URAC and ACHC) and staff at each location are knowledgeable of all standards and location and work is meeting said standards. Assist with accreditation as requested and ensuring location is meeting accreditation standards.
• Prescription Processing & Dispensing Oversight Maintains accurate patient profiles including patient demographics, medications, medical conditions, allergies, and insurance information. Monitors the health and progress of patients in response to drug therapy; advises patients and answer questions about prescription drugs, including questions about possible side effects and interactions among different drugs; provides information and make recommendations about over-the-counter drugs. Explains doctors' instructions to patients so they can use these medications safely and effectively.
• Verify accuracy of records and prescriptions daily. Accurately reviews and interprets medication orders and verify that the information is complete and accurate. Review profiles for correct drug, dosage, and route of administration; ensures that no drug duplication or drug-drug interaction exists; ensures that patient is not allergic to any medication prescribed. Contact the patient's doctor/nurse if necessary to clarify directions, strengths, or allergies.
• Proficient in Docu-Track and associated workflow applications to include contact center. Ensures stat documents pending review and approval wait time does not exceed 30 minutes when requested to assist in PV1 cue.
• Ensures PV1 and PV2 pharmacist are meeting cycle calendar schedule, ensures NDCs filled match NDCs dispensed, making NDC changes as needed and getting medications out on time and on schedule.
• Ensures Co-pay collection for all patients to be 100%. For all patients in satellite location geographical region that pick-up meds at the satellite pharmacy or patients that are needing to pay at Pharmacy. Coordinates with PV2 Pharmacists and Administrative Services personnel on the collection process. Assist patients with high copays to obtain PANF, PAN and/or other assistance for co-pay assistance. Serves as a working supervisor, checks medication orders and enter them into the computer according to applicable professional standards. Verify medications dispensed with physician orders. Ensure accuracy in dispensing and completeness of patient order before patient pick up or moving tote to delivery. Fills prescriptions or provide quality control. Strives to ensure medication and distribution accuracy to ensure patient safety limit potential. Assist with Five Star measures of patient list within OutcomesMTM, Mirixa, or Catamaran and work with each prescriber to convert from a High-Risk Medication, obtain a STATIN with Diabetic Patients and look over Drug-Drug Interactions. Serves the role of clinical advocate for the patient in the area of pharmacotherapeutics and customer service and ensure all Pharmacists follow the same. Maintains C2 perpetual and electronic counts to ensure control substance laws and regulations are followed and maintained based on policy and procedure set forth. Coordinate and assure control medications are being reported to the PMP Clearinghouse for the states in which company is licensed as required by the state's Board of Pharmacy. Supervision / Leadership Leads by example. Ensures effective, efficient and timely productivity and workflow. Maintain consistent staffing of pharmacist and fill in as needed. Exemplify a positive and willing attitude, working well with team members in handling varying tasks as priorities shift. Be aware of changing priorities and adjust as needed.
• Conduct staff meetings, training, and productive discussion that improve your team.
• Monitor attendance, tardiness, sick and vacation time, and all absences for compliance with company policy, and verify time sheets weekly for validity for direct reports.
• Provides comprehensive problem solving, communication and team building to and with organizational team members.
• Completes performance evaluations for direct reports which includes developing performance standards and conducting performance appraisals while working to meet departmental, professional, and personal goals. Institute, in conjunction with the supervisor, performance improvement plans for poor work performance. Ensures all performance review checklists are completed along with the supporting documentation (to include all training certificates) and are turned into the HR Department as a completed packet on or before use date.
• Involved in interviewing, selecting, scheduling and/or training of new hires and/or direct reports.
• Assures adherence and compliance with HIPAA, safety, infection control, and security policy and procedures and ensure that work areas are kept clean and clutter-free. Responds to sensor network notifications in the pharmacy when required. Documents and follows up on non-compliance as needed.
• Actively contribute to the planning and achievement of pharmacy objectives and goals. Provide recommendations for the development and implementation of new processes. Assists in achieving the desired goals and targets for the pharmacy and company.
• Monitors direct reports for accuracy, and supervise staff in the proper processing, data entry, cycle filling, and preparation of medications to be dispensed, quality assurance, packaging and delivery.
• Actively contribute to the evaluation, development and continuous improvement of patient services and pharmacy operations procedures.
• Participates in the comprehensive orientation training program for new employees. Develop training procedures and schedule appropriate follow-up throughout the training period. Completes competency assessment at 90 days and annually for each direct report.
• Manages activities include directing day-to-day direct reports operational processes, delegating tasks, and assuring adequate resources are available to meet customer needs. Assume responsibility for coordinating activities by scheduling work assignments, setting priorities, and directing the work of subordinate employee; evaluate and verify employee performance through the review of completed work assignments and work techniques; identifies staff development and training needs and ensures that training is obtained. Pitches in where needed.
• Occasional travel to other locations for coverage/support, meetings or training at the Company's expense.
• Keeps direct supervisor informed of all pertinent events and exceptions within assigned department and areas of teamwork collaboration. Customer Service Provide exceptional customer service to all patients, partnering facilities/practices, members of their clinic and support staff by ensuring they feel welcome, respected and valued by both words and actions. Serve as contact between the pharmacy and facilities/practices, maintain excellent relations with physicians, medical directors, case managers and other clinic staff. Is always responsive and accessible; answering telephone calls promptly and responds to questions and requests timely; to include but not limited to; medication related information/education as appropriate. Respond to voice mail and email in a timely manner. Always closes the loop when requires additional work or research, lets the person know status and anticipated follow up timeframe. Cultivates exceptional internal customer service with the same intentionality and rigor expected to the cultivation of external customer service. Maintains clear expectations and guidelines of what internal customers can reasonably expect as priorities and demand shift. Anticipates untimely requests and works with internal customers to negotiate priorities to achieve win/win outcomes. Views interruptions not as nuisances, but as opportunities to assist and meet the needs of internal customer. Honor's priorities, workflow and processes; always keeps customers informed of project progress. Errs on the side of over-communication. If finished a portion of the request, updates the status, and when projected to complete the rest of the project. Maintains a positive attitude that is reflected in day to day interactions with internal customers and practice of lateral service activities. Identifies and anticipates needs of others. Is a positive contributor, solves problem, offers potential solutions and is quick to develop a plan to handle any situation positively and resourcefully. Oversee direct reports in serving customers. Models and provides direction and guidance to team members on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Is an expert communicator able to listen effectively to find the root cause of issues and communicate clearly and in a friendly way to solve the issue and keep the customer happy. When communicating over email or live chat, will need to be able to write well, with correct grammar. Provides on-call services as assigned. Serves as help line for patients with questions, queries and concerns about their medicines after hours as assigned. Answers all calls from the answering service. Returns patient calls within 30 minutes of receiving notification from the on-call service. Follows on-call procedure and documents calls are required. Company-wide Expectations Demonstrates dependability, flexibility/initiative, teamwork, professionalism and partnering solution driven communications. Ensures compliance with company and legal policies, procedures, and regulations. Knowledgeable of HIPAA requirements. Ensures confidentiality of patients, information, documentation, and assigned records as required. Protects patients and employees by adhering to infection-control policies and protocols. Maintains a safe and clean workspace by complying with procedures, rules, and regulations. Straighten and dust shelves, vacuum and removes trash. Able to work with multiple software applications. Handle multiple tasks effectively and simultaneously. Works collaboratively with peers, company Supervisors and Managers to assist in attainment of company goals. Occasional weekend shifts and travel to other locations for meetings or training at the Company's expense. CAN Values: Recognize and affirm the unique and intrinsic worth of each individual. Treat all those we serve with compassion and kindness. Act with absolute honesty, integrity, and fairness in the way I conduct my business and the way I live my life. Trust my colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect, and dignity.
• Denotes Essential functions. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation and non-essential job functions are those that do not affect the essence of the job and could be reassigned to other employees if needed. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Responsible To: Director of Operations Requirements CAN Community Health is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. #J-18808-Ljbffr