Performance Manager - SIGN ON BONUS / HYBRID SCHEDULE

Job Description

TRAKAmerica is a national outsourcing provider managing over $18 billion in assets for its clients. As we continue to expand our infrastructure, an immediate need has opened for a Performance Manager to fill a role critical to our continued growth. This role can be a remote position; however, it is preferred for the candidate to be in Bonita Springs, Florida and is classified as exempt under the FLSA and will not earn over-time for any hours worked more than 40 hours in each work week.

JOB DESCRIPTION:

We are seeking a person with strong analytical and excellent communication skills, a dedicated customer service approach and a proven background in managing process controls and legal performance in a dynamic environment.

The position serves as the key resource for understanding, driving, and reporting legal performance trends for a variety of legal suppliers who will file collection lawsuits on our client’s behalf. This position will be responsible for managing the relationship with accounts receivable management law firms within TRAKAmerica’s network. The position will work closely with the law firms to understand their internal processes which support the performance needs and expectations of TRAKAmerica’s clients.

The ideal candidate will also be responsible for the development of strategies that will achieve client goals. The position will interact directly with clients to meet their performance objects on their portfolios placed with TRAKAmerica. This position will require travel up to 10-15% of the employee's work time and will be responsible for managing a group of our network law firms.

This role will require demonstrated skills in analysis and problem assessment, organizing priorities for the supplier, sound judgment, problem-solving and critical thinking, and excellent communication and interpersonal skills.

Essential Functions & Responsibilities:

• Responsible for achieving and exceeding goals of the company and its clients
• Key contact for a group of law firms located throughout the country
• Conduct monthly performance calls
• Assist with on-boarding new law firms
• Manage firms to expected performance metrics for all phases of litigation process
• Manage inventory for assigned firms/agencies through proprietary inventory management products
• Manage assigned client performance/performance relationship
• Perform call quality audits
• Conduct follow-up procedures to ensure compliance with established client and regulatory standards
  
  

Job Competencies:

• Proven success in managing client, attorney, and agency processes
• Excellent written and oral communication skills at a high level
• Ability to break down data into tangible action items for suppliers
• Innovative approach toward producing results and problem-solving
• Critical thought process to include proposing varying methods of resolution
• Effectively manage multiple priorities to accomplish key client SLA’s
• Strong time management skills
• Strong interpersonal, organization and decision-making skills
• Maintain flexibility within a changing environment
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong analytical and critical thinking skills
• Advanced knowledge of Microsoft Outlook, Excel, and other Microsoft products
• Possess foundational understanding of business process management
• Proven ability to work autonomously as well as within a team dynamic
  
  

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands and work environment characteristics described here and representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Work environment: The noise level in the work environment is usually moderate
  
  

JOB QUALIFICATIONS:

• A Bachelor’s degree is required with a minimum of 5 years’ experience working with and providing solutions to outsourcing suppliers
• Knowledge of debt collection laws and experience in debt collection or financial industry preferred
• Previous experience in Accounts Receivable Management, Bank Card, or the Debt Purchasing Industry
  
  

TRAKAmerica is an Equal Opportunity Employer. Our company offers a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including but not limited to criminal background check, credit check, and drug testing (to the extent permitted and in accordance with applicable law).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Company Description

Based in Bonita Springs, FL, TRAK is a leading provider of outsourced legal recoveries to credit issuers and financial institutions. The Company utilizes a proprietary technology-enabled workflow management and data-analytics platform to provide a prioritized, streamlined and compliance-driven solution for consumer receivables. TRAK’s national legal network of law firms collects hundreds of millions in charged-off receivables on behalf of blue-chip clients annually. The Company’s legal-focused strategy generates an industry leading return on investment versus all other recovery methods.

Based in Bonita Springs, FL, TRAK is a leading provider of outsourced legal recoveries to credit issuers and financial institutions. The Company utilizes a proprietary technology-enabled workflow management and data-analytics platform to provide a prioritized, streamlined and compliance-driven solution for consumer receivables. TRAK’s national legal network of law firms collects hundreds of millions in charged-off receivables on behalf of blue-chip clients annually. The Company’s legal-focused strategy generates an industry leading return on investment versus all other recovery methods.