Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States.
About The Opportunity
Provide quality and efficient Payroll, Benefits, and HR administration to Dayforce’s customers.
What You’ll Get To Do
Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs
Performs frequent audits to ensure accuracy of payroll tax setup and compliance with tax agency requirements.
Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
Create necessary reporting and data extracts
Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs
Create, update and review standard operating procedures and performs quarterly document reviews
Manage client and consumer related tasks within the OneCRM case management system ensuring all documentation is complete, accurate, and timely
Perform quarter and year-end payroll tax audits Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
Create, update and review standard operating procedures and performs quarterly document reviews
Have an “I own it” attitude about deliverables and projects from start to finish
Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
Proactively manage quarter, and year-end payroll auditing and processing
Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
Skills And Experience We Value
Significant experience in the area of payroll and a strong working knowledge of benefits, workforce management and tax
An ability to interface with clients and to use critical thinking skills to resolve complex problems
3 years of payroll processing experience in a high-volume payroll operation with end-to-end payroll experience
Experience in the payroll outsourcing or consulting industry
Requires a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
An ability to resolve client’s issues and provide superior customer service to internal and external partners
Must have excellent verbal and written communication skills with the ability to communicate clearly, technically and effectively with customers and internal partners
Good analytical, organizational, and problem-solving skills
Proficiency in Microsoft Word, intermediate Excel, and PowerPoint
What Would Make You Really Stand Out
Dayforce product knowledge
Experience working in a case management system
Associates Degree
Bilingual
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Software Development
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