We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.
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Department: Student Success
Salary Grade: PTD
Reports To: Manager, Assessment and Academic Coaching Teams Manager
Workday Job Profile: JC100603
LOCATION: Marinette
STANDARD HOURS: 24 hours per week. Monday/Tuesday/Thursday/Friday 9:00am - 3:00pm. Flexibility required to include other evening and/or weekend hours, as necessary.
MINIMUM STARTING WAGE: $19.68 per hour
Salaries/Wages for all finalists (internal and external) will be based upon education, experiences, current wages, and internal equity.
Position Summary
This position is responsible for leading Academic Coaching and Tutoring efforts, along with serving as a back up to the Assessment and Test Center on the Marinette Campus.
Essential Functions
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)
Provide timely, high quality customer service to internal and external customers, in particular students needing to be connected to Coaching resources and testing.
Actively participate and attend staff meetings, communicate updates to the Marinette campus community pertaining to Academic Coaching, and the Assessment and Test Center.
Assist the Academic Coaching team with administrative duties, including maintaining accurate reporting.
Administer and proctor a variety of tests and assessments including but not limited to the following (TABE, Accuplacer, Instructor exams, HESI, etc.).
Admit candidates in strict accordance with Exam Sponsor guidelines
Ensure test security and secure testing environment. Maintain confidentiality of student/tester data and information.
Learn and utilize testing software systems use for delivering exams. Update database systems with student and testing data.
Troubleshoot and resolve problems. Maintain computers, printers and related equipment used for testing.
Serve as liaison to the public, faculty, staff and testers to provide testing information and technical assistance that ensures secure, valid and consistent testing practices and procedures. Establish and maintain effective internal and external customer relationships.
Position Qualifications
Competency Statement(s)
Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Skills & Abilities
Education: Associate Degree
Experience: 2 years' customer service experience working with various population groups
Test administration experience preferred but not necessary
An equivalent combination of work experience and education may be considered.
Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.
NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.
Computer Skills
Basic computer skills (Microsoft Excel and Word). Ability to maintain electronic records in database management system.
Other Requirements
Must hold a valid driver’s license and be insurable under the Districts standard insurance policy terms
PHYSICAL DEMANDS
N – Not Applicable
O – Occasionally – up to 33 percent of the time or 0 to 2.5 hours per day
F – Frequently – 33 to 66 percent of the time or 2.5 – 5.5 hours per day
C – Constantly – more than 66 percent of the time or more than 5.5 hours per day
Physical Demands
Lift/Carry
Stand
O (Occasionally)
10 lbs or less
O (Occasionally)
Walk
O (Occasionally)
11-20 lbs
O (Occasionally)
Sit
O (Occasionally)
21-50 lbs
N (Not Applicable)
Handling / Fingering
F (Frequently)
51-100 lbs
N (Not Applicable)
Reach Outward
O (Occasionally)
Over 100 lbs
N (Not Applicable)
Reach Above Shoulder
N (Not Applicable)
Push/Pull
Climb
N (Not Applicable)
12 lbs or less
O (Occasionally)
Crawl
N (Not Applicable)
13-25 lbs
N (Not Applicable)
Squat or Kneel
N (Not Applicable)
26-40 lbs
N (Not Applicable)
Bend
O (Occasionally)
41-100 lbs
N (Not Applicable)
The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.
We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.
Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.
NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (“each a protected class”). Inquiries regarding the College’s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.
Seniority level
Entry level
Employment type
Part-time
Job function
Education and Training
Industries
Higher Education
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