Join a dynamic team within the Fuel Supply and Midstream sector dedicated to enhancing customer experiences and operational efficiency. As an Order Management Coordinator, you'll play a pivotal role in ensuring seamless interactions with our valued customers. Your responsibilities will include resolving real-time issues, such as account setup and supply logistics, through effective communication via email, phone, or live chat.
Key Responsibilities
Act as the primary point of contact for customers, providing timely support and resolving issues related to account management, allocations, and more.
Collaborate closely with internal teams to address escalated customer concerns, ensuring a swift resolution.
Communicate supply notifications to customers using our integrated systems.
Maintain accurate records of customer interactions within our CRM platform.
Contribute to ongoing process improvements and customer service enhancements.
Foster strong relationships with both customers and internal stakeholders to optimize service delivery.
Requirements
High school diploma or equivalent; additional business education or experience preferred.
Minimum of 2 years in a customer service or call center environment.
Strong interpersonal and communication skills, with a focus on clarity and empathy.
Ability to thrive in a fast-paced environment, prioritizing tasks effectively.
Experience with CRM systems is advantageous.
Flexibility to work occasional weekends and holidays as required.
Benefits
Enjoy the flexibility of working remotely.
Benefit from a supportive work environment that encourages professional growth.
Take advantage of competitive benefits, including paid parental leave and retirement plans.
About Us
We are committed to fostering an inclusive workplace where diversity is celebrated, and every team member is valued. Join us and be part of a collaborative team that strives for excellence in customer satisfaction and operational efficiency.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Human Resources Services
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