Order Management Coordinator

This is an exciting opportunity with an industry leading company to manage the order pipeline of SaaS & Mobile products in the construction industry. The position reports to the Manager of Order Management. The Order Management Coordinator will be responsible for quality assurance of all sales orders prior to handoff to operations for provisioning/installation. This will include client confirmation of order specifics, accuracy/compliance of orders and contracts, and assistance with the proper handling of any pre-install customer issues. This position will need to work closely with Sales, Sales Operations, Software Provisioning, Hardware Manufacturing, Professional Services, and Billing to ensure accurate and timely order completion/activation. This position will be on the Central time zone for working hours.

How You Will Succeed

• Increase the velocity of the order to cash process by ensuring accurate orders
• Verify all order types are executable (New, Renewal, and Amendments)
• Work with Sales and customers on incomplete orders to make sure they are corrected and accurate
• Communicate with customers during welcome calls to perform quality control of the orders to increase positive customer experience and accurate orders
• Manage order pipeline jeopardies to successful resolution by collaborating with other departments
• Provide feedback to management on root cause analysis of order quality issues as well as order pipeline backlog including trends in customer expectations issues and order/contract accuracy
• Construct and provide daily/weekly reporting relative to orders
• Review orders/contracts for compliance and confirmation that all documents are included, signatures in place and valid rates applied both MRC and NRC
• Work with the Operations Team as a liaison for any pre-install customer issues to ensure they are resolved prior to installment/activation of services
• Maintain contract database for compliance with Legal, Finance, and Accounting
• Assist Provisioning and Renewals teams with any overflow work during month end
• Perform other Ad Hoc projects and analysis

What You Bring

• In-depth knowledge of Command Alkon products and how they are contracted, amended, and invoiced
• Experience in identifying gaps in business processes and finding and implementing creative solutions
• Proven track record of success in achievement of demanding goals
• Experience and skills that demonstrate strong ability for cross-functional alignment in striving for overall success of the company
• Proven respect, loyalty, and influence based upon your knowledge, work ethic, and success in a complex company environment
• Ability to multi-task and work independently with a high degree of accountability
• 1-3 years minimum experience in operations support function within the software/technology industry
• Experience dealing with contracts and customer service
• Knowledge of Salesforce.com CRM
• Detail oriented
• Self motivated
• Open to change and bringing ideas of new ways to improve the business

Who You Are

Action Oriented – You gain the confidence and trust of others through honesty, integrity, and authenticity.

Ensures Accountability – You hold yourself and others accountable to meet commitments.Drives Results – You consistently achieve results, even under tough circumstances.

Persuades – You use compelling arguments to gain the support and commitment of others.

Instills Trust – You gain the confidence and trust of others through honesty, integrity, and authenticity.

Being Resilient – You rebound from setbacks and adversity when facing difficult situations.

Situational Adaptability – Adapt your approach and demeanor in real time to match the shifting demands of different situations.

All Company Core Competencies

Customer Focus: You build strong customer relationships and deliver customer-centric solutions.

Cultivates Innovation: You create new and better ways for the organization to be successful.

Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.

Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.

Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.