Oracle Service Operations Specialist

About Trinamix, Inc.

Trinamix is a global solution provider specializing in Oracle Applications Consulting, Advisory, Implementation, Process Optimization with a primary focus on Oracle SCM, ERP, EPM, CX, FAW, OAC, OIC and cutting-edge emerging technologies eg. IOT, IIOT, AI, Machine Learning, Blockchain/Distributed Ledger--based applications and Solutions. Our comprehensive suite of services encompasses Advisory, Roadmap, Implementation, Business Process Transformation, Value Assessment, Change Management and Managed Services.

Trinamix, Inc. has been awarded Oracle Partner of the Year for Business Impact in 2023 at Oracle Cloud World. Customers of Trinamix, Inc. have won Supply Chain Excellence Awards for consecutive years from 2018 – 2023.

Trinamix, Inc. is the only Oracle System Integrator, other than Big 4, who has been rated as Leader in IDC MarketScape for Worldwide Oracle Supply Chain Oracle Ecosystem Services for 2022 and 2023. Trinamix, Inc. is featured in Gartner’s System Integrator Guide for Oracle Cloud Application Services, worldwide.

Our Specializations

At Trinamix, we pride ourselves on delivering industry vertical/niche-specific SaaS,PaaS,IAS-based solutions that seamlessly integrate with Oracle Cloud Applications enterprise footprint. Our expertise extends across Public and Private Sectors through diverse domains including Industrial Manufacturing, High Tech/OEM, Healthcare, Distribution, Telecom, CPG/Retail, F&B, Oil & Gas, industries. We offer a wide array of resilient planning products designed to enhance the digital thread of our customers.

Trinamix Global Presence

Headquartered in the United States, Trinamix has established a robust global presence with local offices strategically located in Canada, the United Kingdom, Australia, Japan, and India. This allows us to provide localized support and tailored solutions to meet the unique needs of our clients across different multi global geolocations.

At Trinamix, we are committed to empowering businesses through innovative Oracle solutions, driving digital transformation, and ensuring the success of our clients across various industries.

Role : Oracle Service Operations Specialist

Role Overview

As a Service Operations Specialist, Collaborate closely with regional service teams to ensure accuracy of customer account and install base details within specified timelines aligned with the broader customer ERP implementation program. Partner with Customer Sales Operations and Service Business Development to standardize service sales methodologies, refine payment terms, and develop templates for probability definitions and sales cycles. Work alongside Project Managers, Customer Sales Operations, and Service Business Development to define and configure the Refurb tool configurator. Additionally, collaborate with Service NPI and Service Business Development to update and maintain the Service Price book, ensuring accurate pricing by region, part, contract type, and labor rates. Drive the release of the Service Clean Booking Checklist and utilize Sales CBC methodology. Define necessary reports and KPIs to optimize service operations and review/refine the Service Activity Matrix and Escalation Process. Engage with the CSL team to streamline spares lead time, classify spares by category and velocity, implement ABC classification, and map spares to various products. Facilitate parts pricing uploads and collaborate with the Training team to enhance SKIP tasks for key products in preparation for Oracle Field Service Cloud integration. Partner with the Service NPI team to develop precise Spares Bills of Materials (BOMs) for critical products. Proactively lead additional projects and tasks essential to the successful implementation of customer ERP.

Qualifications:

Education & Experience:

• Bachelor’s degree in business or supply chain & service-related field.

At least 5+ years of Information Technology experience in Oracle with deep experience in Field Service, Service Request Management, Teleservice, Spares Inventory Management, B2B Service, Service Logistics, Digital Customer Service, Digital Assistant and Maintenance modules.

• Minimum of 5 years of experience in spares planning, customer service, logistics, or equivalent combination of education and experience.
• Ability to work independently and remotely from the corporate office in Milpitas, CA, USA.

Desired Qualifications

• Post Graduate degree
• Professional Oracle Cloud CX Service certifications and experience with Oracle E-Business Suite
• Deep expertise in Service domain for industries such as B2B Service industry, high-tech, telecommunications, manufacturing, energy, retail, pharmaceuticals and logistics
• Proven record of high performance and substantial achievements in your past positions
• Ability to work effectively with people at all levels in an organization
• Solid functional knowledge, including but not limited to Service, Install Base, Depot Repair, re-manufacturing, supply chain, etc.
• Demonstrated leadership ability in a team environment

Knowledge:

• Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, MS Project, Visio).
• Experience with Oracle ERP preferred including Oracle E-Business Suite Services modules
• Familiarity with Oracle Field Service Cloud and Oracle E-Business Suite is considered advantageous.
• Background in manufacturing or service environments.

Skills:

• Excellent communication skills with a professional and courteous demeanor.
• Strong ability to multitask effectively.

Note: The job may entail some travel based on business needs.