Operations Support Specialist

About Us:

Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products.

We are a close‑knit team that enjoys working together every day to solve real‑world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture. Our goal is to create better solutions to help healthcare professionals succeed, and we are looking for people like you to help bring this vision to life.

Your Contribution:

We are seeking a driven Operations Support Specialist who will play a pivotal role in ensuring seamless operations and outstanding customer satisfaction within Torch's marketplace ecosystem. This position will be instrumental in executing order placement processes, collaborating with suppliers to ensure efficient and prompt order fulfillment, and supplementing Torch automation to streamline post-order activities such as invoice collection and return processing. This position will involve direct interaction with multiple stakeholders and require an ability to juggle several priorities daily. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional attention to detail and a proactive approach to managing workload.

The expected working hours for this role will be 9 AM - 6 PM EST

What We Are Looking For:

• Strong attention to detail and work ethic
• Positive, proactive attitude with the ability to multitask and prioritize effectively
• Collaborative team player with a passion for technology and software
• No relevant experience required, with previous support specialist experience considered a plus
• Experience in the dental industry or within an ordering platform is advantageous
• Must be located in East Coast or Central Time Zones

Responsibilities:

• Complete order placement processes by liaising with our internal team as well as suppliers to ensure timely and accurate order fulfillment
• Utilize Torch admin tools to execute post-order activities, including invoice collection, return and payment processing
• Collaborate cross-functionally to support various aspects of marketplace operations, contributing to efficiency where needed
• Maintain high standards of quality and efficiency, meeting established KPIs and service level agreements (SLAs)

Why Work at Torch Dental:

• Career planning for employees of all experience levels with a focus on professional development
• Work closely with a team that prioritizes the needs of small business owners in the healthcare industry
• Be part of an open and inclusive culture and work environment
• Participate in an employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
• Opportunity to travel to our New York City headquarters 1-2 times per year to work cross-functionally, collaborate with remote and hybrid team members, and participate in team building events

Benefits

• 401k benefits with Slavic
• Unlimited paid time off (PTO)
• Maternity and Paternity leave
• Medical and dental coverage with Aetna
• Work from home stipend
• Commuter benefits for hybrid employees
• Fully stocked pantry and fridge for hybrid employees in NYC
• Salary range: $45,000 - $55,000 annually