Operations Supervisor

Position Summary

The Operations Supervisor is responsible for the overall performance of their team. Ensures Technicians understand their role in safety and in driving a safety culture. Creates a positive work environment and builds a culture of loyalty and respect.

Position Information

• Title: Supervisor, Operations
• Location: Bow, NH
  
  

Responsibilities

• Reviews daily routing schedules in advance of the day of service
• Checks in with each tech every day
• Presents information to the team in a manner consistent with company goals
• Monitors morale
• Delivers customer interaction training
• Ensures technicians are properly trained in all aspects of their job
• Develop leads and any individual service line supervisors to provide proper training, experience, and leadership to technician teams
• Actively works to gain the respect of subordinates through daily interaction with subordinates; promoting team work, harmony and productivity.
• Reviews all work orders daily
• Leverages employee talents by increasing strengths to promote optimal operational efficiencies.
• Ensures a safe and healthy work environment is maintained at all times and all personnel are trained in operational safety policies, procedures and requirements. Enforces company safety policies and ensures safety equipment is provided as needed to employees so they may safely perform the duties of their jobs without injury to themselves or others.
• Lead installer of all sewer lines and trains employees
  
  

Skills & Abilities

• Reasoning Ability – Ability to collect data, define problems, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communicating – Effectively providing information to clients, supervisors, peers, and subordinates.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring – Monitoring/Assessing performance of technicians to make improvements or take corrective action.
• Judgment & Decision Making – Considers the relative costs and benefits of potential actions to make the most appropriate decision.
  
  

Education/ Experience

• High School Diploma (Bachelor’s Degree preferred)
• Five plus years related experience and/or training; or equivalent combination of education and experience in industry.
• 5 plus years with direct responsibility managing a team of skilled and unskilled workforce
• Fully proficient in Microsoft Office Suite Software – Excel, PowerPoint, etc.
• Strong leadership and communication skills
• Self-starter who can drive accomplishments
• Strong customer (operations) focus
• Understanding and experience in driving a safety culture
• Excellent interpersonal skills
• Must be able to meet physical demands evaluation
  
  

Key Relationships

• Technician Personnel
• Dispatch Personnel
• Customer Care Personnel
• Safety Management Personnel
• Operations Management Personnel
  
  

Physical Demands

• The physical demands described here are representative of those that must be met in a regular workday by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

Company Offered Benefits

• Competitive compensation package
• Medical, dental, vision insurance
• Employer paid life insurance
• 401K
• Paid holidays and generous paid time off plan
• This position is based in Marlborough, MA
  
  

Company Overview

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.