Operations Manager

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Service Market Logistics (SML), part of Volvo Group Trucks Operations, serves all brands and business areas by managing and optimizing service parts availability and distribution to secure customer uptime. Through our operations, we provide world class service focusing on delivery precision, quality, continuous improvement, cost efficiency and synergies delivering value all the way to our customers. We embrace innovation and new technologies and work with environmental care and sustainability at heart. Our footprint consists of 40 distribution centers and 3,800 employees worldwide, and we strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on Customer Success. We are Proud to Deliver. Making a Difference. For People. Every Day.

SML North America (NA) is a part of SML and has about 1,000 employees across the United States, Canada, and Mexico. We operate the Central Distribution Center in Justin, Tx as well as Regional Distribution Centers across the NA region.

We have an exciting opportunity for the right individual as a Operations Manager for our Regional Distribution Center located in Justin, Tx. This position reports to the Site Manager.

Scope

• Manages an allocated part of the Distribution Center, in one of the operational areas (Inbound/Outbound)
• Manages Team Leaders and respective team members
• Cooperates with colleagues and drives cross-functional work with support organizations, to secure deliverables in an end-to-end customer perspective
• Engages other Volvo entities and third parties, for operational issues, when required
• Enforce rules and regulations as set forth in any collective bargaining agreement, local work rules, and company policy
  
  

Main Activities And Responsibilities For These Roles

• Accountable for the outbound operational performance in terms of SQDCEP
• Responsible for improving safety and ergonomics in the area
  
  

Securing analysis and corrective actions in case of accidents or incidents

Drive prevention through risk hunting and risk analysis

Increase safety culture via regular GEMBA walks and safety dialogue

• Secure built-in quality and work with customer feedback to constantly improve quality of the deliveries
• Responsible for the timely deliveries towards dealers (including refill to SDC/RDC) and improvement of internal lead times
• Responsible for the financial performance within the area by:
  
  

Securing efficiency targets

Identifying improvements opportunities and realizing cost savings

• Formalize and implement best practices through shared learnings via networking, benchmarking (both internally and externally) to drive performance to the next level.
• Support all project activities as directed by the management
• Assist with attracting, hiring, and developing talent for new as well for existing employees
• Create improvement plans and challenge team to achieve higher results
• Establish and develop strong relationship with all staff members
• Ensure environmental policies are followed and maintained
• Ensure compliance with all OD/VPS programs and communicate with subordinates as required
• Support a strong problem-solving culture with everyone all-in on the achieving the operations objectives
• Use sound judgment to ensure the end customer is satisfied
• Maintain compliance with company policy/procedures as required
• Promotes the Volvo Group values and culture
• All other duties and responsibilities as assigned
  
  

Minimum Education And Experience

• Bachelor’s degree in Logistics, business, Engineering, or similar field preferred
• 5 years of experience in distribution/manufacturing or logistics required
• 2 or more years of management/supervisory experience required
• Proven skills in developing people; coaching and shaping a high-performing team
• Strong leadership skills using an inclusive style of coaching
• Significant change management experience with the ability to set demanding targets; and then motivate teams and individuals to deliver outside their comfort zones
• Strong Knowledge in Lean Principles through formal training preferred
• Proficient in MS Office
  
  

Necessary Functional/language Skills

• As all documentation is in English, proficiency in the English language is required
  
  

Market Logistics offers the opportunity to learn about, and impact, all our North American brands. In addition, we offer:

• Health, vision, and dental insurance
• Competitive compensation
• Generous ETO (earned time off)
• 401k with matching
  
  

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?