The Operations Control Specialist reports to Service Assurance Lead and Head of Operations and has primary responsibility for account opening, credit operations, investigations and other operations control functions as assigned by the Head of Operations Bank. The incumbent of this position shall be responsible for adhering to the provisions stated in the Employee Accountability Policy Statement.
Essential Functions & Accountabilities
Accountable for job performance actions, which includes decision(s) impacting position responsibilities conforming to the bank’s risk appetite and tolerance levels as articulated in the bank's Risk Appetite & Tolerance Framework, mitigating violations or breaches to the bank’s risk appetite in the exercise of their empowerment and the achievement of desired job performance outcomes as directed by Management.
Account Opening. This includes working with potential customers and the business to ensure all required information for opening accounts is received timely, following up with potential customers when information is not obtained and understanding the regulatory and internal requirements for account opening, to ensure a quick and controlled process.
Relationship Management Application (RMA) processing for Trade finance counterparties
Credit Operations including maintenance of Credit limits.
Swift reconciliations
Tracking, monitoring, and reporting on Service delivery to ensure bank services are delivered in a timely and accurate manner.
Investigating customer complaints and outstanding transactional issues
Operational loss monitoring
Monthly Statement rendition to customers
Checks and Accounts Payable processing.
Preparation and distribution of various control and transaction Monitoring Reports.
Fulfilling other responsibilities as assigned, including special projects.
Bank Generating end of month GL proofs and other management reports as necessary.
Protecting the integrity of the Bank by ensuring that it operates in accordance with legal and regulatory requirements, abides by the Bank’s Code of Conduct, and promotes compliance in the way business is conducted.
* Specific duties and responsibilities may vary based upon departmental and Bank needs. Other duties may be assigned like the above consistent with the knowledge, skills and abilities required for the position.
Minimum Qualification :
Bachelor’s Degree
5 years financial institution experience with a focus on Operations functions and service delivery.
Strong oral and written communication skills.
Proficiency in Microsoft Office
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Banking
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