Recruitment & Retention Specialist @ WMH Solutions| Recruitment, Retention, People Management | Finding one's passion through GOAL digging.
Join the WMH Revolution as Our New Operations Manager – Product Support!
Why Work at WMH?
Join us at WMH for unparalleled growth opportunities, exceptional benefits, and a limitless future!!
Are you ready for an exciting journey with a thriving company? WMH, a leader in Southeast's material handling, celebrates over 35 years of excellence. With a passionate team across 11 branches in NC, SC, TN, VA, GA, and AL, we're more than a company – we're an epic journey in motion.
About Us: WMH (www.wmhsolutions.com), celebrating over 35 years of excellence, is a trailblazer in the Southeast's material handling landscape. With a spirited team of over 250 across 11 branches in NC, SC, TN, VA, GA, and AL, we're not just a company – we're an epic journey in motion. We provide total solutions for our customers and unwavering support for our incredible team.
Your Mission, Should You Choose to Accept: As our Product Support Manager (PSM), you’re the superhero of branch operations! Your quest? Drive departmental goals by planning, directing, and evaluating team performance, fostering growth and exceeding customer expectations. Champion leadership and operational savvy to ensure stellar customer service, master inventory and expense control, and lead with vision to empower employee growth.
Key Responsibilities:
Your Playbook:
Lead with vision: Drive departmental goals by planning, directing, and evaluating team performance, fostering growth and exceeding customer expectations.
Be the mentor: Supervise comprehensive training in product know-how, company protocols, and safety, shaping a team equipped for critical roles and WMH safety excellence.
Strategize and conquer: Collaborate across departments to craft and execute plans that skyrocket sales targets and expand our customer universe.
The customer whisperer: Engage directly and responsively with customers – in person, chat, email, or phone.
Set the bar: Define clear, ambitious goals for your team, fostering a culture of accountability, development, and collaborative spirit.
Efficiency is key: Uphold stellar housekeeping and operational efficiency.
Report like a boss: Deliver insightful weekly/monthly/quarterly progress reports using our cutting-edge WMH business system.
Skills, Knowledge, and Expertise:
Your Arsenal:
Business savvy
Customer service mastery
Problem-solving and analytical prowess
Decision-making and initiative
Organizational genius
Skills and Qualifications:
High School Diploma or GED (required).
Rich experience in Material Handling/Parts/Service Management or similar fields (highly preferred).
5+ years of strategic planning/team development/operational efficiency experience
Valid driver's license (essential).
Relevant experience in product management, technical expertise in forklifts, and material handling
Clean record, background check, and drug screen.
Commitment to industry standards.
A shining beacon of professionalism and positive attitude.
Where the Magic Happens:
Based at branch location, with occasional travel to our regional stores.
Benefits:
Perks of Being a WMH Hero:
Competitive Salary: Tailored to highlight your unique skills and experience.
Comprehensive Benefits Package: Including health and financial security benefits to support you and your loved ones.
Generous PTO & Paid Holidays: Enjoy well-deserved breaks to refresh and recharge.
Retirement Planning: Attractive 401(k) contribution matches ($0.50 for every $1 contributed, up to 9%).
Profit Sharing & Incentive Programs: Share in our success with quarterly bonuses, profit sharing, and various incentive programs rewarding your hard work and achievement.
Exclusive Training Programs: Advance your skills with ongoing in-house technical training tailored to keep you at the forefront of the industry.
Flexible Working Hours: Maintain a healthy work-life balance with flexible scheduling options.
Cell Phone Allowance: Stay connected on the go with a tailored cell phone allowance.
Car & Fuel Allowance: Drive your success with our tailored car and fuel allowance, keeping you on the move and ready for whatever the day brings!
Dynamic Work Environment: Thrive in a culture that values diversity, inclusivity, and equal opportunity.