Olson Funeral & Cremation is in our Fergus Falls community and we are looking for an Office Manager to join our team.
The Office Manager reports directly to our location manager and is responsible for the day-to-day front office and administrative support of the funeral home operations and facilities.
What you’ll do:
Manage the reception area and respond to families, funeral home staff, and public inquiries by phone, email, and in-person
Oversee billing processes that include accounts receivable, accounts payable and month end reporting
Greet families and guests, handling inquiries and directing them according to their specific needs
Maintain daily incoming and outgoing mail, postal deliveries, and package pickup
Support the funeral home staff administration tasks pertaining to arrangements, obituaries, death certificates, etc
Assist in the creation of memorial bookmarks, folders, videos, social media posts, and the funeral home website as needed
Oversee billing processes that include accounts receivable and accounts payable
Maintain distribution lists and process mailings for customer satisfaction surveys, aftercare, and preneed initiatives
Support administration tasks and facility set-up for memorial, community, and special events
Maintain and purchase office supply and product inventories
Supervise the maintenance of office areas, public rooms, equipment, and provide occasional assistance with vehicles
Lead funeral home staff in housekeeping duties to ensure the funeral home displays a clean, organized, and professional environment
Perform other duties as assigned
Experience you need to bring:
High School Diploma or equivalent
1+ years of related office management experience
Strong customer service skills
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Internet Publishing
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