Richmond Gastroenterology Associates, Inc. (RGA) has been serving the greater Richmond community
since the late 1970s. We provide superior service at every encounter, every day. We are Passionate
About Prevention.
COMPENSATION & BENEFITS:
RGA is an Equal Employment Opportunity employer. We value our employees’ time and
talent and offer a competitive compensation and benefits package for full-time employees, which
includes medical, dental, vision, basic and optional life insurance, long-term disability, flexible
spending accounts, health savings account, 401(k) profit sharing, paid holidays, paid time off,
tuition reimbursement, a competitive salary, and an enjoyable work environment.
ABOUT THIS POSITION:
The Administrative Assistant is responsible for providing high-level administrative
support to the Executive Practice Administrator and the Management Team, to ensure efficient
business operations of the practice. You will be responsible for a wide variety of duties in such
areas as purchasing, composing a variety of standard documents and correspondence, relaying and
resolving routine telephone and/or walk-up inquiries, scheduling calendar items and meetings, and
general clerical support. This role is responsible for confidential and time sensitive
information.
ESSENTIAL JOB DUTIES:
The Essential Job Functions are:
Communicates relevant updates and announcements to appropriate departments
and/or staff members.
Assists with, or executes, creating new and regularly scheduled reports
as requested by the Administrative Team, ensuring accuracy and completion. Distributes to
relevant departments and/or staff members, as required.
Assists with specialized projects as assigned by the Administrative Team.
Responsible for research, communication, implementation, and follow-up.
Coordinates and schedules meetings for members of the Administrative Team and
Physicians, as needed.
Assists with meeting preparation.
Responsible for office, medical and general supplies procurement. Researches the
best value for supplies, processes all incoming supplies, tracks inventory, and records usage.
Executes the monthly company supply order. Manages and approves supply order
requests and coordinates the delivery of office and clinic supplies to practice locations.
Works closely with the IT Department to track IT equipment, electronics, etc. Updates and
maintains the practice’s asset manager software, Asset Panda.
Works closely with the Administrative Team to streamline workflows and improve operations.
This may include updating Policy Manuals, Training Documents, Forms, Letters, and other
materials requiring edits and revisions.
Answers incoming phone calls from internal and external stakeholders; triages as appropriate.
Assists the Management Team with facilities management at the Business Office,
maintaining office common areas and office equipment, as needed.
Performs basic administrative duties including typing, faxing, scanning, copying,
printing, collating,
sorting, organizing, assembling, and distributing.
2
Responsibilities related to compliance and work habits:
Upholds patient confidentiality, HIPAA and OSHA rules and regulations
Responsible for compliance and adherence with any necessary infectious
disease policies and regulations and guidelines as mandated by local, state, and/or federal
regulations
Maintains a safe work environment
Timely completion of all compliance training and testing
Responsibilities related to company mission, culture, and engagement:
Actively engages in RGA C.A.R.E.S. – Compassion, Accountability, Respect, Empowerment, and
Service
Actively participates in achieving the company’s Mission, that being to optimize
the health of our patients and community by providing compassionate, state of the art care to
adults with digestive and liver disease.
Adheres to the company’s Code of Conduct, to conduct business with honesty,
integrity, and in an appropriate manner for services provided, while ensuring that its business
arrangements comply with relevant state and federal statutes and regulations.
Consistently works on ways to engage our patients, improve their care experience, and
maintain strong relationships with referring physician offices and other referral sources. Creates
an environment of trust and healthy working relationships.
Exemplifies a “can do” attitude and commitment to excellence
QUALIFICATIONS & CERTIFICATIONS:
High School diploma or equivalent required
Must have excellent communication skills, verbal and written, proper use of
grammar, spelling, punctuation
Ability to adapt to changing healthcare environment and lead by example
Exceptional customer service and communication skills, verbal and written
Knowledge of insurance carrier requirements and correct coding procedures
Ability to multi-task in a fast-paced environment
MENTAL AND PHYSICAL REQUIREMENTS:
Ability to work well under pressure with a diverse group of professionals and physicians
Ability to multi-task in a fast-paced environment, which may include frequent interruptions
Must demonstrate sensitivity to cultural differences within team and community
Work may involve prolonged periods of sitting, standing, reaching and the ability to push or
pull items weighing 30 pounds or less
Required to operate a computer keyboard, mouse, and monitor
Company Description
ABOUT THE COMPANY:
Richmond Gastroenterology Associates, Inc. (RGA) has been serving the greater Richmond community since the late 1970s. We provide superior service at every encounter, every day. We are Passionate about Prevention.
MISSION AND CORE VALUES
At the heart of our mission lies a commitment to provide superior patient experience. We are a team driven by a passion for prevention and a dedication to optimizing the health of our patients and community. RGA specializes in compassionate, patient-centered care for adults with liver and digestive diseases, ensuring they receive the best possible treatment.
Our core values of compassion, accountability, respect, empowerment, and service guide our daily actions and decisions. We pledge to conduct our business with unwavering honesty and integrity, fostering a culture of trust and ethical practice.
We are devoted to consistently engaging our patients and maintaining strong relationships with our referring providers and our community, creating a collaborative environment that benefits all parties involved.
Above all, we commit to excellence. Our goal is not only to meet but to exceed expectations, ensuring that every patient feels heard, cared for, and valued. This is our promise to our patients and our community.
ABOUT THE COMPANY: Richmond Gastroenterology Associates, Inc. (RGA) has been serving the greater Richmond community since the late 1970s. We provide superior service at every encounter, every day. We are Passionate about Prevention. MISSION AND CORE VALUES At the heart of our mission lies a commitment to provide superior patient experience. We are a team driven by a passion for prevention and a dedication to optimizing the health of our patients and community. RGA specializes in compassionate, patient-centered care for adults with liver and digestive diseases, ensuring they receive the best possible treatment. Our core values of compassion, accountability, respect, empowerment, and service guide our daily actions and decisions. We pledge to conduct our business with unwavering honesty and integrity, fostering a culture of trust and ethical practice. We are devoted to consistently engaging our patients and maintaining strong relationships with our referring providers and our community, creating a collaborative environment that benefits all parties involved. Above all, we commit to excellence. Our goal is not only to meet but to exceed expectations, ensuring that every patient feels heard, cared for, and valued. This is our promise to our patients and our community.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Medical Practices
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