Network Associate Director of Information Technology

The Associate Director will have oversight of current and any future projects and tasks as assigned throughout the Daxia Network. The Associate Director serves as a member of the Information Technology management team – collaborating on organizational business issues, communicating appropriate messages, and supporting and driving corporate initiatives within any of the Daxia organizations. The Associate Director oversees all activities of the department, providing leadership and direction, and acting as a positive role model. Drives the development and execution of short, and long-term business plans and corresponding budgets by collaboration with leadership and administration.

Essential Functions (Job Duties)

• Manages resourcing, budget, and operational objectives for all Daxia affiliates.
• Executes business plans by assigning accountability to appropriate staff and/or providers, monitoring progress, making appropriate adjustments, and finding solutions to obstacles.
• Continuously identifies ways to increase profitability – recommends and implements cost-effective strategies for department.
• Continuously identifies and implements ways to maximize efficiency, productivity, and resource allocation. Responds promptly and effectively to requester and management concerns.
• Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service.
• Analyzes data reports and acts on significant trends affecting overall effectiveness of the department.
• Finds opportunities to grow the business through new or increased services, regional expansion, or other revenue enhancing activities.
• Drives improvement efforts through effective staff involvement, project management, and communication. Implements changes and keeps staff up to date with clear and concise communications.
• Develops, implements, and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations.
• Establishes targeted goals and growth plans for staff; monitors employee performance and conducts effective performance evaluation sessions.
• Provides business justification for new and replacement positions and strives to hire and retain and highest quality staff.
• Ensures excellent customer service levels as measures by staff, and provider satisfaction surveys.
• Ensures timely submission of reports, performance reviews, accounts payable documentation and other materials required to support effective department operations.
• Participates in inter-departmental meetings and serves as liaison to outside organizations.
• Participates in a wide variety of related projects and other duties in support of efficient department operations.
  
  

Competencies

• Experience providing effective leadership to the workforce
• Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources
• Ability to adapt quickly in a fast-paced environment
• Strong customer service orientation and the ability to effectively address concerns and resource problems in a timely, win-win manner
• Strong human resource management skills
• Proficiency in computer software applications
• Excellent verbal/written communication and presentation skills
• Strong analytical and problem-solving skills. High attention to detail, accuracy, and follow through
• Ability to establish and maintain positive relationships with staff, families, people supported, and referring offices
• Displays courtesy and helpfulness when interacting with all internal and external customers
• Ability to promote a team atmosphere of trust and professionalism
• Ability to show strong personal initiative and take ownership over work results
• Understands the business and responds to all related issues, concerns, and problems
• Ability to go above and beyond to achieve goals and flexibility to adjust to multiple demands and shifting priorities
• Ability to master and enforce program regulations, including OPWDD, OMH and OASAS
  
  

Position Type/Expected Hours of Work

This is a full-time position.

Workweek schedule: Monday through Friday.

Hours of work: 8 AM to 4:30 PM

On-Site Expectation: This role requires on-site presence and oversite of all agencies in the Daxia Network. It is expected that the person in this role will complete site rotation of all agencies on a weekly basis.

Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur.

Travel

Travel will be as needed between different locations to successfully execute job duties. Travel will be up to 50% of job time.

Required Education And Experience

7+ years of Information Technology Experience

5+ years supervisory experience

2+ years of OMH, OPWDD, EHR knowledge preferred

2+ years of Project Management experience

A bachelor’s degree is required

A master’s degree is preferred.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employment at Daxia is “at will”. You are free to resign at any time and for any reason sufficient to you, just as Daxia is free to terminate your employment at any time and for any reason. We do not guarantee continued or permanent employment.

Citizen Advocates is an Equal Employment Opportunity / Affirmative Action Employer.