We are searching for an Account Coordinator who has experience in servicing Mortgage or Lending vendor clients and has exceptional customer service skills. This candidate will communicate with new and current customers through phone, email, and our different servicing platforms to service and status their appraisal reports. Account Coordinators will also be communicating with appraisers, title companies and mortgage professionals throughout this servicing process.
This Job Also Includes
Working with assigned clients to determine needs and provide resolutions when necessary
Staying current on company products and services
Maintain client details within our platforms
Maintain up to date client knowledge
Achieve goals provided by manager
Internal meeting participation
Daily resolution of action items
Participate in company training and other workshops when applicable
Updating and reporting
Demonstrate All Company Core Values
Sense of Urgency
Dig Deeper
Positive Attitude and a team player
Customer Focused
Continuous Improvement
Requirements
Organized and high attention to detail
Excellent communication and customer service skills
Highly accountable, flexible, and effective under pressure in a fast-paced environment
Strong ability to work well in a team environment
Degree or experienced in mortgage industry knowledge preferred, but not required.
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Job Posted by ApplicantPro
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Staffing and Recruiting
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