Moderator

Please note that communications between CMB and potential candidates will only originate from an @cmbinfo.com address.

About Us

CMB is a full-service custom market research and strategy firm based in Boston. As a Top 25 Insights & Analytics company, we’re known for our relentless business-decision focus and cutting-edge creativity. Our passion is helping the world’s leading brands engage, innovate, and grow. We leverage the best of advanced analytics, consumer psychology, and market strategy to tackle game-changing initiatives and business challenges for our clients.

What about our culture? Simply put, our people are our power. We have a diverse, inclusive, and collaborative team of bright perspectives and curious minds. At CMB you’ll have plenty of opportunities to achieve your full potential. From learning new skills, expanding your expertise, and continuing to advance your professional development, you will feel supported and valued. You will also be a member of a community that appreciates who you are. You will have the opportunity to join clubs and affinity groups, enjoy social and company events, and be a part of the “CMB difference”.

Our benefits say a lot about how much we value our employees: we offer a fully paid sabbatical, a $500 wellness stipend, paid time off to volunteer, generous medical plans, a 401k match, and more. Every employee also gets to enjoy an employee stock ownership plan (ESOP).

ESOP? Yes, we are 100% employee owned! An ESOP is a qualified retirement plan, like a 401k, but you don’t have to make any contributions to participate in the rewards. When we each work hard to provide exceptional service and deliverables to our clients, the positive performance of the company increases the value of our stock and enables the accumulation of wealth for all our employee-owners.

About the Position

Our growing team is looking for a qualitative market researcher who is intellectually curious, passionate about research and data, and can weave insights into compelling narratives. Our qual team prides itself on our ability to provide outstanding client service, strategically addressing client needs by translating data into actionable insights. In this position you will conduct only qualitative research and analysis.

The position may be hybrid in Boston with at least two days in the office, or remote within the USA if you are outside of the Boston area.

About You

You have begun your career journey in the qualitative market research space, and you have at least 1-year of experience independently moderating focus groups, IDIs, ethnographies, and online boards. You understand how human behavior, emotions and values drive decisions. As a critical thinker and problem solver, you have experience strategically translating data into actionable insights. Your strong interpersonal and oral and written communication skills never go unnoticed. Building positive relationships comes naturally to you, as does providing outstanding customer service. You’re known for your organization and time management skills and are no stranger to a yellow sticky note!

About your Background

You’ve worked hard to get to where you are, and your career is off to a good start. You are excited about continuing to grow your qualitative market research chops. Here’s what you’ll be doing and the qualifications we are looking for.

Responsibilities and Expectations

Qualitative Team

• Adhere to CMB’s defined approaches, processes, and best practices
• Adhere to CMB’s defined approaches, processes, and best practices
• Contribute to CMB's culture of innovation and thought leadership
• Take advantage of training and development opportunities
• Contribute to a team and/or committee for ongoing CMB initiatives
• Follow CMB- and client-specific Information Security Policies
• Ensure end-to-end department/client/project delivery in alignment with Sales & Account Management leading to high client satisfaction with project deliverables
• Participate in peer reviews in a timely manner

Essential Duties

• Effectively drives and owns relationships with vendors, peers, senior staff, and other teams
• Moderates independently across online discussion boards, mobile diaries, and live interviews
• Designs, conducts and reports for smaller studies
• Supports more experienced moderators on deeper strategic work and larger scale studies
• Participates in qualitative analysis and reporting of results
• As needed supports Project Management team, drafts screeners, manages recruits & platform
• Has exposure to proposal development & pitches
• Effectively communicates with other project team members and external resources
• Is curious and open to new techniques and willing to apply them to projects
• Anticipates and identifies project problems and finds solutions independently
• Presents a CMB University case study annually
• Participates in moderator training
• Participates in peer reviews in a timely manner

Qualifications

• Minimum of a Bachelor’s Degree in Communications, Journalism, Market-Research, Anthropology, Behavioral Psychology or related field
• Riva, Burke or other formal moderator training certification
• Minimum of 2 years work experience in qualitative market research
• Minimum of 1 year of experience moderating qualitative projects
• Exposure to in-person, telephone, and online moderating with individuals and groups
• Excellent at establishing and managing relationships with clients, vendors and coworkers
• Ability to work in a fast-paced environment to meet deadlines with limited supervision
• Collaborative, and able to work effectively in team settings
• Excellent at establishing and managing relationships with clients, vendors and coworkers
• Is detail-oriented and can work on multiple projects at a time
• Skilled in Microsoft Office software environment
• Sense of humor and self-aware

*No agency assistance needed*

*No visa/work authorization available*

Required Travel: 20-40%

CMB strongly encourages candidates from diverse backgrounds and experiences to apply. We recognize that people from structurally marginalized groups often only apply to jobs if they meet 100% of the qualifications, despite the reality that applicants rarely ever meet 100% of the qualifications. If this position aligns with your experience and interests, please apply!

CMB is an Affirmative Action and Equal Opportunity Employer and encourages applications from all qualified individuals without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or protected veteran status, or to other non-work-related factors. As part of our commitment to inclusivity, CMB will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Kate Milligan kmilligan@cmbinfo.com.

The annual base salary range for this position is $77,600-$92,000 plus bonus, benefits, and an employee stock ownership plan (ESOP). The base salary is dependent on a variety of factors including (but not limited to) experience, expertise, skills, and employee's location.