Merchant Service Specialist

About Us

MyRec.com is an independent Recreation Management Software company that offers cloud-based solutions to help clients simplify their payments. We cater to a wide range of clients, ensuring their payment processes are seamless and efficient.

Why Work at MyRec.com?

• Innovative Environment: Be part of a forward-thinking company that's transforming the way recreation departments manage their operations.
• Collaborative Culture: We pride ourselves on a supportive culture where everyone's ideas are valued.
• Professional Growth: Opportunities for career development and growth within a dynamic industry.

About the Position

This position is responsible for onboarding new clients to the MyRec.com System for merchant processing and providing ongoing support to existing clients accepting payments in the software. Manage your time efficiently to handle multiple client accounts and ensure timely responses to client inquiries.

Remote in CT, FL, GA, KY, MA, ME, NC, NH, NY, OR, UT, Washington State

Responsibilities and Duties

• Thoroughly understands our merchant/gateway options available for the MyRec.com system.
• Acquire in-depth knowledge of navigation, reporting, and back-end settings in the MyRec.com software to effectively support both new and existing clients.
• Serves as a MyRec.com payments-related products and services expert.
• Educate the client on system functionality and best practices to enhance their usage experience and satisfaction.
• Understands and can implement the application and underwriting process with our associated credit card processors and gateways.
• Confidently communicates payment options to MyRec.com clients and assists them in weighing options.
• Collect required application documentation from merchants.
• Develop a comprehensive understanding of the merchant portfolio structures to better support client needs.
• Lead the resolution of any merchant setup or configuration issues. 
• Assist merchants with issues and make account changes.
• Understands potential issues and proactively takes steps to avoid or resolve them.
• Handle account modifications upon merchant’s request, ensuring thorough audits are conducted to prevent any negative impacts on the client. 
• Works with gateway/payment option representatives to obtain, apply, and test API credentials prior to clients accepting payments.
• Serves as the primary point of interface between internal teams and resources, and external vendors, partners and merchants with regard to merchant application and onboarding.
• De-escalate situations involving dissatisfied merchants and patiently offer assistance and support.
• Contributes to and maintains website support documentation and how-to articles.

Education and Work Experience

• 2 years of Customer Service experience, College Degree preferred.
• 2 years of experience working with credit card processing, ACH processing, or point of sale.
• Expertise in relation to credit card processing applications, risk, reserves, and compliance.
• Previous experience using Hubspot as an internal CRM.

For information on MyRec.com, including more information on employee benefits and our company culture, visit our website at www.myrec.com. 

MyRec.com is an equal-opportunity employer, and all qualified applicants will receive

consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.