Manager of Spa & Recreation

The Manager of Spa & Recreation is responsible for leading the team to operational excellence while understanding and executing the short- and long-term goals established by the Director of Spa & Recreation and the Asst. Director of Spa & Recreation.  This includes the daily leadership of all spa and recreation departments and support of the Quenche Juicery team, with oversight and development of the Spa Supervisors, Massage Therapists Estheticians and Concierge & Attendant teams. The quality and guest experience, as well as team motivation are key components of everyday operations. Proactive management of the operational and associate goals for the department are crucial to this role.

The Manager of Spa & Recreation shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCIONS:

• Weekly MOD shifts. Presence and support at the front desk pods.
• Guest recovery with guests who have concerns.
• Guest billing recovery where there are billing disputes.
• Weekly Payroll. Ensure time edits are submitted daily.
• Maintain up-to-date maintenance HotSOS requests to ensure all facility issues are addressed immediately.
• Attend and represent at weekly Revinate Meetings to discuss negative guest comments.
• Support Reservations Department in ensuring Guest Type is correct and that On-Line Booking services are managed to support booking template.
• Manage Aesthetic and Body/Massage Department Schedules, Interviewing and Supply Orders.
• Demonstrate retail planning, ordering, and inventory management acumen.
• Develop a collaborative alliance with the Director and Asst. Director in elevating guest experiences and associate engagement.
• Act as an Ambassador for the spa representing the brand values for associates establishing relationships with internal and external stakeholders.
• Effective associate communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
• Submit monthly Craftable Orders. Complete monthly excel tracking sheets.
• Manage Zeel scheduling, billing and engagement.
• Create training guidelines and programs to support the associate’s development and ensure exceptional guest service experiences.
• Assist in the recruitment, development, and training of all department associates.
• Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation and coaching.
• Leading frontline associate and guest engagement through the reference of 5 Star Standards.
• Maintaining a high level of professionalism in all aspects of the job.
• Carry out any other duties and responsibilities as assigned by the resort senior leadership team.
• Always protect the rights of the property.

• 2-3 years previous experience in a spa/recreation/wellness leadership role.
• Proficiency in Microsoft Office suite and computer skills.
• Book4Time expertise preferred.
• Previous experience in a hotel/resort/high volume luxury spa environment preferred.
• Previous experience in spa therapy would be an asset.
• Knowledge of driving revenue and ensuring maximum efficiency of booking channels.
• Guest service excellence.
• Self-starter with a leading-edge collaborative mindset, demonstrated by previous creation of innovative programming.
• Strategic planning acumen and demonstrated experience in executing new initiatives.
• Strong training skills and training program development.
• Demonstrated leadership skills, by certifications, and/or examples through prior experience.
• Strong interpersonal and communication skills, both written and verbal.
• A pro-active acumen for troubleshooting operational challenges.
• Positivity and emotional intelligence in dealing with interpersonal relations and guest satisfaction.
• Ability to prioritize tasks to effectively lead a large team and stay competitively innovative within the industry.
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending stairs and ramps
• Daily pushing of laundry carts up to 40 lbs