MANAGER LVL I - CONFERENCE MANAGEMENT

Position Overview

The primary responsibility of the Level 1 Catering | Conference Manager is to coordinate details and menus for client’s functions and maintain budgeted revenues through solicitation of business while controlling expenditures through proper distribution of information in the prescribed timelines to ensure maximum profitability of group operations and to ensure a superlative guest experience for both the Meeting Planner and the Group.

All duties are to be performed in accordance with departmental and The Venetian | The Palazzo’s policies, practices, and procedures. Reports to the Assistant Director of Catering | Conference Management.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Oversees and is responsible for the planning, event execution, and post execution activities for all Assigned Group(s) including conducting pre and post con meetings and executing space leads as assigned.
• Responsible for ensuring that Assigned Group Banquet Event Orders (BEO’s) conform to Standardized BEO formats
• Ensures that BEO Production and distribution targets are maintained or improved while also ensuring the accuracy of information and daily postings are posted/distributed to Operations for his/her groups
• Attends all meetings when covering assigned groups and ensures that s/he has produced accurate information, BEO meeting, Weekly 14-day, Manager Weekly Internal
• Ensures accuracy of the 14-day report & the Forecast 30, 60, 90-day reports in terms of correct cover counts and meal types for his/her groups and all groups are represented
• Reviews Daily Group Log as soon as it is published and follows up/resolves on issues/concerns noted with the group
• Is able to create, develop and deploy profitable themes / themed events, new and innovative concepts, social and meetings menus, décor and services
• Adheres to the standards in communicating all details of agreed functions to client and the internal team involved with servicing the events
• Must be able to make sound customer focused yet prudent financial decisions when offering compensation when service failures occur
• Maintains a High Presence/High Touch Rate on the Floor to ensure that his/her groups receive the highest quality experience
• Build strong relationships with new and repeat clients that create a lasting impression, help drive loyalty and repeat business
• Performs additional duties as directed by senior management
• Must be able to respond, resolve, and effectively manage group issues noted in post execution communication.
• Must be able to assist the department to optimize both function profitability and guest satisfaction
• Must be able to maintain a minimum of 90% Excellence Rating on the Meeting Planner Survey (as per the current 5 point scale)
• Ensures that groups complete the Meeting Planner Survey
• Ensures that his/her Comps are appropriately utilized and accounted for to promote Outstanding Customer Experiences and to promote The Venetian | The Palazzo | Sands Expo Brand
• Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure The Venetian | The Palazzo’s competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
• Oversight and responsibility to ensure that group planning activities meet or exceed standards and are properly managed to ensure operating departments are able to effectively control costs: Payroll, Food Costs, Beverage Costs, and Operating Expenses, achieve a minimum of 33% up sell on Contracted F&B minimum (annually)
• Promotes a atmosphere of Team Member Empowerment and Collaboration
• Able to build strong lasting professional relationships with fellow Catering and Convention Management (CCM) team members
• Able to build strong lasting professional relationships with all Operational Departments involved in Group Activities
• Able to build strong lasting relationships with new and repeat customers
• Creates / promotes a positive and professional work environment and team
• Able to work across functional areas to improve ability to execute group needs
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Prefer 1-year minimum experience as a Catering | Conference Manager working in a 500+ room Resort/Hotel.
• Working knowledge of both Catering and Convention Services and working knowledge and understanding of Food and Beverage.
• Must have a working knowledge of EBMS (preferred), Meeting Matrix (preferred), Word, Excel, and MS Outlook.
• Excellent communication skills both written and oral formats required.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

Must be able to:

• Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.