Manager Logistics

The Manager, Logistics, is responsible for leading a team focused on the tracking of rates/prices and booking of vehicle shipments across Reindeer. This role will work closely with senior management to provide influence on company progress, growth, profitability and most importantly, customer experience.

RESPONSIBILITIES   Include, but are not limited to:

·       The Manager will be responsible for the development of a comprehensive carrier sales program, building out the management strategy and continuous improvement plan to result in ongoing incremental gains in cost reduction and lead time improvements.  

·       Oversee and manage dispatch teams supporting relocation, international, COD, fleet and FAK.

·       Directs team to focus on and deliver specific  Key Performance Indicators (KPI’s) associated with on-time pick-up and delivery. 

• Collaborate and partner with cross functional teams to formulate and implement policies, procedures, and objectives including delivering on Managed Services portfolio.
• Keep up to date on seasonal market trends and coordinate insights across team to ensure profitable pricing strategies.
• Coach and manage a team of logistics professionals utilizing software tools to negotiate and log market rates.  
• Manage escalations and proactively communicate potential delays with cross functional teams to help inform clients.
• Ensure that the policies and procedures of customers’ operations are communicated and met. 
• Develop and maintain strong relationships with key stakeholders inside and outside of the company.

·       On-going knowledge development is a must for this position – the ability to continually expand and develop your professional skills and knowledge, industry knowledge, client knowledge. The innate desire to continually challenge yourself to go beyond the expected for your clients – strive for excellence.

·       Responsible for working with carrier compliance and shared service team to identify and onboard new carrier partners.

·       Be an effective leader through commitment and example.

·       Participate in Manager on Duty support initiative.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

CORE COMPETENCIES

• Servant leader traits with a willingness to roll up your sleeves and walk side-by-side with the team.
• Excellent analytical, decision-making, and prioritizing skills with the ability to seek alternative solutions in response to complications and problems.
• Strong ability to provide employees with feedback, performance standards, clear instructions and expectations.
• Demonstrates an aptitude for learning quickly, retaining information and the ability to coach, mentor, and train peers as well as new team members in all aspects of logistics processes and procedures.
• Must have an ability to display calmness under pressure and respond to stressful customer situation in a calm and methodical manner.
• Demonstrates the ability to work independently in a fast-paced environment while exhibiting flexibility to adapt to the department’s needs.
• Responds with a sense of urgency and acts confidently, assertively, and decisively while taking responsibility and accountability for position requirements.
• Provide a positive and effective work environment.
• Commits to organizational goals and objectives.