Manager, Knowledge Management and Content Development

Company Overview:

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This is a PGH preferred or remote position, with travel expectations

Our Patient Services team is at the forefront of the company mission to bring not only affordable prices, but to also deliver the best possible experience for all of our customers. We are a large team of customer service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We are responsible to ensure that we scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores.

What You'll Do:

• Lead the Knowledge Management content development and editorial work
• Oversee all content and communications delivery to internal audiences
• Own the strategic vision for content, including SOP development, communication, and content related best practices
• Build programs and processes to manage and scale content across business units
• Develop and edit content, maintaining a very high bar for consistently clear, concise, and trustworthy user-focused content for SOP, communications, and training content copy
• Lead and develop content developers
• Oversee project management of deliverables related to new clients and product launches, including identifying content related requirements, setting and communicating time frames for completion, and meeting all project objectives
• Use data, research, and expert-level knowledge to refine existing content and drive improvement of new content creation
• Continuously refine our content offering based on metrics
• Evaluate technology improvements for content management, instructional design and storage and make appropriate recommendations for usage and implementation
• Build mechanisms to ensure global consistency and content quality
• Measure and adapt communication content based on impact and learnings
  
  

What You'll Need:

• Bachelor's degree with 3 plus years of experience in Knowledge Management or related skill
• At least 3 years of experience in creating and managing knowledge content
• Experience in process mapping and documentation, content information management and knowledge systems or writing, editing, and developing communications required
• Experience managing direct reports. Developing junior content developers is a plus.
• Strong analytical skills and ability to turn information into solutions
• Strong attention to detail with a knack for accuracy
• Ability to work in a fast-paced environment
• Experience in a highly collaborative environment and working cross functionally with departments
• Experience in healthcare or other regulated industry is preferred
• Experience in creating content for contact center audience a must
  
  

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.