Loss Mitigation Asset Administrator I

Position Title

Loss Mitigation Asset Administrator I

Location

Jacksonville/8800 Baymeadows Way West/112975

Job Summary

The Loss Mitigation Asset Administrator is responsible for completing tasks that support the loss mitigation process from beginning to end. This role also acts as the liaison between Flagstar Bank and legal counsel through the mediation process.

All functions must be completed within the production and quality standards. Role requires utilization and understanding of multiple servicing systems, applications and reporting. Role requires accuracy and attention to detail, strong organization skills, independent problem solving ability and excellent communication skills.

Job Responsibilities:

Perform Loss Mitigation Asset Administrator Role. Role requires the ability to perform multiple functions throughout the Loss Mitigation process under general supervision, including:

• Attend mediation hearings telephonically or in person
• Ensure timely uploading of borrower documents to Flagstar Bank’s imaging system
• Responsible for management of the day to day mail process
• Maintain knowledge of regulatory requirements and investor/insurer guidelines that may impact default servicing operations
• Monitors and processes state assistance through the Hardest Hit program
• Understand key performance and risk indicators in the Loss Mitigation Process, and how individual role contributes to meeting or exceeding these goals;
• Maintain and practice sound judgment in all aspects of role
  
  

Other.

• Reinforces culture of shared ownership and accountability for results.
• Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best in class default servicing oversight operation.
• Perform additional responsibilities as assigned by manager.
  
  

Job Requirements:

• At least 1 to 3 years of default mortgage financial services experience, preferred in Loss Mitigation
• HS Diploma, GED or Foreign Equivalent
• Self-Driven, Personally Accountable Personality
• Understanding of MS Office Suite with intermediate technical and computer skills. Specifically an ability with Microsoft Excel
• Ability to navigate quickly within various computer programs.
• Excellent verbal and written communication skills, as well as strong listening skills
• Exceptional analytical and problem solving skills with an ability to think quickly under pressure.
• Ability to handle high production volume and answer customer questions in a timely manner.
• Ability to look for ways to improve and promote quality.
• Ability to work independently with limited supervision.
• Ability to work varying shifts including evenings and weekends.
• Willingness to work in a team environment
• Confident and efficient work approach with a customer focus