Learning & Development Specialist - Los Angeles

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What You’ll Do

• Partner with business and operations teams to identify and align training programs that eliminate skill and knowledge gaps
• Create and execute learning experiences that improve team skills and technical knowledge
• Write comprehensive and clear standard operating procedures (SOPs) to guide our operations team
• Design visual job aids/instructional content + effective training presentations to support various learning styles
• Develop, lead, and facilitate live instructor-led training courses utilizing interactive teaching methods
• Maintain and organize the hierarchy of our internal team knowledge base
• Ensure articles and reference materials are up-to-date, easily accessible, and accurately indexed
  
  

What We’re Looking For

• 3-5+ years of experience in instructional design, learning and development, technical writing, or similar role.
• Experiencing supporting a nuanced or complex product suite of solutions and collaborating with various stakeholder groups/audiences.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Best-in-class communication and collaboration skills.
• Ability to work independently and as part of a team.
  
  

Why join us

• Early-stage company: Join one of the fastest-growing SaaS companies revolutionizing the food industry
• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
  
  

What Else You Need To Know

This role is based in our Los Angeles HQ office. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week.