L2 Technical Support Engineer

HC-Resource is seeking a highly skilled and driven Level2 Technical Support Engineer to join an expanding team within a thriving MSP catering to small to medium-sized businesses in Fort Lauderdale.

Typical Duties and Responsibilities:

• Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations
• Office 365/Sharepoint/Exchange Online administration
• Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V)
• Deploy, maintain, and troubleshoot network routers, switches and firewalls

Minimum Qualifications:

• 2+ years of experience managing/deploying Windows Server (2008-2022)
• Advanced networking knowledge (TCP/IP, DNS, DHCP, SMTP, HTTPS, SMB, CIFS, Routing. VPN, VLAN)
• 2+ years of experience managing/deploying network devices
• 2+ years of experience in VMware, Hyper-V
• 365 Administration/Support
• Cloud experience in Azure/AWS
• RMM/PSA Experience (Datto RMM/Autotask)

Skills Required:

• MSP experience is required
• Ability to prioritize tickets a MUST
• Self-motivated
• Good communication
• Strong prioritization/time management skills
• Proactive thinker and quick learner
• Strong customer service
• Ability to travel to client sites as needed