L1 Technical Support (NSS)

Responsibilities

Kforce has a client that is seeking a L1 Help Desk Technician in Austin, TX. This position is in a call center environment and consists of 100% over the phone support. Summary: In this role, the L1 Technical Support with handle inbound calls as a Tier 1 Help Desk consultant assisting instore associates with their technical support needs including but not limited to troubleshooting client POS systems and hardware/software issues, and supporting corporate associates and non-store contractor's with hardware, software, and account administration needs.

Requirements

• Flexible with shift schedule (this is a 24/7 call center and shifts are subject to change periodically throughout assignment)
• Experience in an inbound call center customer service or technical support environment
• Troubleshooting experience
• Connection to reliable internet and able to connect to an ethernet
• Bilingual is nice to have
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.