Key Account Manager

Our client, a leader in the retail home furnishing space, is hiring a Key Account Manager to manage eCommerce channels and develop growth strategies for their online channels.

WHAT YOU WILL DO

• Manage the day-to-day business interactions of assigned/responsible eCommerce accounts such as but not limited to: Amazon, Wayfair, and/or Beyond/Overstock.
• Develops and implements digital strategies and consumer relationship plans to drive growth within existing and new eCommerce retail accounts.
• Frequently interact with customer personnel to drive the execution of the customer category plan, building strong relationships at the Merchant/Buyer level, and connectivity with the VP/DMM and other cross-functional areas
• Strong cross-functional expertise in operational disciplines such as providing a monthly sales forecast and end-to-end supply planning with the customer. Must possess a strong understanding of customer distribution network and customer related metrics (i.e. Fill Rate, On-Time, Vendor Lead time, In-Stocks)
• Analyze sales data available in the e-Retailer portals and internal platforms to review performance, assortment changes required and opportunities for placement of products.
• Monitors the competitors’ brands and products as well as our market share, competitor market share, and target market share to understand shopper trends and opportunities.
• Leverage category and consumer insights to build customer-centric recommendations to sales growth.
• Present various types of information formally and informally to customer account teams and internal TAC stakeholders

REQUIREMENTS

• 3+ years’ experience in eCommerce, merchandising, buying, category management, and/or related field.
• Experience working in a Consumer-Product Goods industry strongly preferred.
• Ability to analyze and assess organizational needs and provide solutions accordingly.
• Excellent written and verbal communication skills; must be able to present data in an organized manner to different levels of the organization.
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint) and PowerBI.
• Enthusiastic, motivated, innovative, creative team player, ability to work cross-functionally.
• Bachelor’s degree in business, Marketing, Communications, Merchandising, eCommerce, or related field.