Junior Systems Engineer

The Role:

We are seeking a highly motivated and detail-oriented Jr. Systems Engineer to join our dynamic IT team. This role is an introductory position. The role requires a desire for growth and learning, customer service, and the ability to communicate technical information in an easy-to-understand manner. The ideal candidate will be passionate about technology and helping others, with a knack for diagnosing and solving IT issues effectively.

Responsibilities:

Communicating with End Users:

Field incoming help requests from end users via telephone, email, and other online platforms.

Simplify technical language to ensure clear communication with clients, focusing on understanding and meeting their needs.

Engage actively in listening and questioning to accurately identify IT issues and develop solutions.

Foster positive relationships with clients through effective rapport-building.

Collaborating with Team Members:

Work closely with team members to address and fulfill client needs.

Document processes, actions, and solutions accurately and store them in designated repositories.

Diagnosing and Troubleshooting IT Problems:

Utilize diagnostic tools and resources to address IT challenges.

Troubleshoot software and hardware issues within Mac and Linux environments, leveraging updates, drivers, and knowledge bases as necessary.

Verify the effectiveness of solutions, ensuring resolution of issues.

Create and maintain help sheets and FAQs for end user guidance.

Onsite Installations:

Execute PC setup and deployment at client locations, adhering to established protocols.

Skills & Characteristics:

Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts in simple terms.

Strong team player, yet capable of working independently.

Effective organization and thought structuring, with a proficiency in sharing ideas and feedback.

Critical thinker with a solution-oriented approach to problem-solving.

Creative and adaptable, especially when facing unforeseen challenges.

Committed to meeting deadlines and managing time efficiently.

Keen attention to detail and a dedication to quality.

Enthusiastic about technology and assisting others.

Qualifications:

Familiarity with Mac and Linux operating systems, diagnostic utilities, and troubleshooting techniques.

Familiarity with healthcare environments and HIPAA.

Bachelors Degree or some certifications are a bonus

Join Our Team:

Join our team and contribute to providing exceptional IT support and solutions, enhancing our clients' business operations and satisfaction.