Do you enjoy tinkering with computers or often help friends and family with tech issues? Are you looking to start a career in IT and gain real-world experience?
Protek-IT is seeking a Junior / Entry-level IT Support Specialist eager to learn and passionate about technology. You'll receive training from experienced professionals to become self-sufficient and gain extensive IT expertise.
Position Summary:
As a Junior IT Support Specialist, you will provide Level I Technical Support for clients, assist with on-site deployments, and create technical documentation. While on-site, you'll need to troubleshoot and resolve technical issues efficiently all while keeping a friendly attitude and providing top-notch customer service. Critical thinking, clear communication, and the ability to work independently are key.
What we’re looking for:
Excellent customer service experience both on the phone and in-person
Any IT-related certification (e.g., Google IT Support, A+, Network+, MS-900) is preferred
Strong skills in setting up and troubleshooting PCs and Macs
Proven basic networking and general troubleshooting skills
A valid driver's license with the ability to travel to client locations using the provided company car
A passion for technology and helping others
Dependability in managing tasks and meeting deadlines
Friendly and approachable, with great communication skills to build strong relationships with clients and team members
Your day-to-day as a Junior IT Support Specialist:
Resolve a variety of Level I technical issues, escalating tickets when necessary
Explain technical terms to clients in a simple, understandable way
Create technical documentation to facilitate faster ticket resolution
Conduct on-site appointments for device deployments and troubleshooting in the Chicagoland area while delivering great customer service with a friendly attitude
Responsibilities and Duties:
Assist team with on-site deployments and hands-on device pre-configuration
Remotely assist clients with level I technical issues, including:
Resetting/unlocking email and domain passwords
On- and offboarding user accounts
Installing and troubleshooting network printers and scanners
Deploying and troubleshooting Windows and macOS systems
3CX VoIP and MS Teams Business Voice setup/support
Benefits And Perks
Starting Salary: $20-25/hr. - commensurate with your experience and skills
100% Paid BCBS Healthcare after 30 days
401k with a 3% company match after the 1st year
Unlimited PTO, based on job performance and client service coverage
100% Certification Reimbursement
Weekly office lunch, and a supportive and collaborative team
Company Description
Protek-IT is an MSP specializing in fast and personable IT support for small businesses and non-profits in the Chicagoland area. Our team of 11 provides ongoing and on-demand IT services for over 100 SMBs (5-50 users). Our clients typically operate from 8 am to 5 pm in industries such as manufacturing, law, real estate, property management, and professional services.
Protek-IT is an MSP specializing in fast and personable IT support for small businesses and non-profits in the Chicagoland area. Our team of 11 provides ongoing and on-demand IT services for over 100 SMBs (5-50 users). Our clients typically operate from 8 am to 5 pm in industries such as manufacturing, law, real estate, property management, and professional services.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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