Junior Helpdesk Technician- REMOTE (USA)

About Dozuki

Dozuki empowers the frontline workforce with the expert knowledge, skills, and support they need to perform work safely, and to controlled standards. We enable manufacturing companies to connect their processes, their people, and their platforms to drive frontline digital transformation.

About The Role

We are looking for an IT Helpdesk technician to provide fast and useful technical assistance. You will answer queries on basic technical issues and offer advice to solve them. You will also be responsible for maintaining and improving internal processes to ensure health and security of internal systems.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient.

What you'll be doing:

• Maintain essential IT operations, including operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Train employees in using software and hardware, and provide technical support when needed
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft and Google Workspace
  
  
  

About You (Required Skills):

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of computer systems, mobile devices, office automation products, databases and remote control
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Analytical and problem-solving skills to troubleshoot and diagnose basic technical issues
• Customer service skills to interact professionally and positively with employees and coworkers
• Multitasking skills to assist multiple employees at once
• 2+ years’ experience in IT or BSc/BA in IT, Computer Science or relevant field
  
  
  

Perks and Benefits (The Good Stuff!)

• Medical, Dental, and Vision plans
• Remote-Friendly Workplace
• Generous PTO Including Time Off for Volunteering
• Pet Benefit Plan
• Flexible Spending Accounts for Healthcare and Dependent Care
• 401K With Matching
• Remote Workplace Stipend for Remote Employees
• Generous Parental Leave Policy
  
  
  

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Refugee and asylee candidates will be considered provided they can provide proof of status prior to beginning employment

Privacy- AWS provides customers with the option to store their data in AWS GovCloud (US), which is managed solely by US Citizens in US locations. AWS GovCloud (US) is Amazon’s isolated cloud environment where accounts are only granted to US Persons working for US organizations.

Dozuki is committed to a diverse and inclusive workplace. Dozuki is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please inform your recruiter.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,000/year in our lowest geographic market up to $60,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Other incentives and compensation may be available based upon a number of factors including bonus, equity, and OTE (on target earnings)

!!!Fraud Alert!!!

Important information regarding fraudulent job offers

Overview

Dozuki has observed that certain agencies/individuals have been making job offers on behalf of Dozuki in exchange for money and/or personal identifying information such as Date of Birth, Social Security number, etc. Job applicants have received dubious emails and LinkedIn messages extending Dozuki offer letters and asking for payments in lieu of benefits, uniforms, laptops, etc.

At Dozuki, we don’t charge a fee at any stage of our recruitment process. Legally, we’re not obliged to honor any job assurances made by third parties in exchange for money.

How can I tell if an offer of employment is genuine?

Dozuki always first extends a verbal offer before a written offer is constructed.

What’s recruitment fraud?

Recruitment fraud is a sophisticated scam offering fictitious job opportunities. This type of fraud is normally perpetrated through online services, such as bogus websites, or through unsolicited emails claiming to be from Dozuki. These emails request that you provide personal information, and ultimately payments, to process applications for jobs that don’t exist. Fraudsters impersonate Dozuki’s recruiters and use the company name/logo, brand names, and images illegally, without authorization. They try to extract money as security deposit, documentation processing fees, training fees, uniforms, laptops, benefits, etc.

Despite our most vigilant efforts, some people continue to operate and defraud the general public. Therefore, it’s important to stay informed and aware about such fraudulent activities.

How do I identify recruitment fraud?

• E-mail correspondence is often sent from (or to) free web-based email accounts, such as Yahoo.com, Gmail.com, Live.com, etc.
• Email correspondence appears to be sent from an officer or senior executive of the company, often in Legal or Human Resources. If the email address doesn’t end with @Dozuki.com, it’s most likely not legitimate.
• The perpetrators frequently use mobile or platform telephone numbers or contact through WhatsApp, Google Voice, etc.
• There is an insistence on urgency.
  
  
  

How can I protect myself?

• Don’t pay or transfer money to get a job at Dozuki. Dozuki will not accept liabilities for any losses to those who have been defrauded.
• Don’t engage with persons who hold themselves out as Dozuki employees and try to solicit payments under the pretext of offering recruitments.
• Be careful when sharing your personal information to protect yourself from potential damage.
• DO NOT CLICK ON ATTACHMENTS