Are you an IT Support Lead with hands on experience using ServiceNow and running reports? We have a permanent opening for an onsite team lead in West Georgia. In this role, you will provide daily guidance to the team and participate in the ServiceNow ticket queue as needed.
Required Skills & Experience
ServiceNow and MS 365
Windows, 10 & 11
MicroSoft Intune experience, imaging and asset management
Setting up machines
Demonstrates working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.
Ability to diagnose and repair desktop and laptop systems.
Ability to resolve multiple client hardware/software technical problems.
Ability to handle a fast paced, dynamic, volatile environment.
Ability to get along well and deal with people in all levels of responsibility.
High School Diploma required.
Ability to communicate well at all levels of the organization.
What You Will Be Doing
Identify and resolve computer hardware/software problems through discussions with users.
Be the go-to person for the junior technicians.
Update the knowledge base for the team.
Install and support Windows desktop and notebook systems.
Provide phone support for identifying and troubleshooting technology-related problems.
Assist IT operations team to resolve hardware/software problems.
Utilize the help desk system and adheres to IT Support guidelines.
Ensure computer standards and policies are followed.
Other duties as assigned.
This six month contract is on site with free parking and business casual dress code with jeans allowed.
Posted By: Jessica Eisenberg
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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