IT Support Specialist

IT Support Specialist

Compensation: $20.00/hour

Location: Greensboro, NC (onsite)

Schedule: Monday-Friday, 10am-7pm

Duration: 6+ month

Core Responsibilities

• Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
• Become a well-rounded member of the onsite team by being able to perform multiple functions within the group
• Perform delivery and support work according to standard methods and processes
• Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
• Use delegated authority from global operations teams to manage local infrastructure solution
• Working knowledge of IP Telephony and convergences of technology as related to voice and data communications
• Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations
• Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals
• Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure and multiple sites, locally and remote
• Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems
• Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.

Qualifications

• 2+ experience in a Help Desk and support environment
• Additional IT certifications preferred
• Experience working in a highly matrixed organization
• Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.

Education Required

• Bachelor’s Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

Category Code: JN008