IT Support Specialist

Amick Brown is looking for an experienced IT Support Specialist for our direct client in the public sector.

Location: Sacramento, CA

Duration: 6 Months with possible extensions

Estimated pay range: $28-38 per hour per client contract and candidate skills, experience and work location.

Job Description

Roles and Responsibilities

• Second-level Service Desk support tickets (85% remote and 15% desk-side)
• Resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
• Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
• To complete hardware technical assessments, Technical documentation tasks
• "How To" user guides and internal technical documentation.
• Update both hardware and software assignments in Manifest.
• Supporting approximately 1,250 DCFAS staff and 4,000 devices.
• Typical assignment supports 4,000/- Laptops, PCs, local and network printers, and Kofax scanners across 7 DCFAS locations.
• Report hardware failures to appropriate hardware vendors, including Dell warranty support.
• Assist users in operating systems, application programs, utilities, and hardware operations.
• Image, install and move IT-related equipment
• Hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction.
  
  

Required Skills

• Strong experience proving desktop support and IT field services support including troubleshooting, imaging, decommissioning and software support
• Possession of a valid California Driver’s License mandatory
• Willingness to drive throughout Sacramento County. A county vehicle may be used or can use personal vehicles with mileage reimbursement
• Communicate clearly and tactfully on the telephone and in person
• Ability to work independently and as part of a team Able to analyze, diagnose and resolve customer problems
• Knowledge of Windows 11 Operating System Knowledge of M365
• Knowledge of MS Exchange to M365 Cloud Mail Migration
• Knowledge of computer imaging and software deployment technologies including Microsoft Endpoint Configuration Manager, MECM Knowledge of Tanium Security Platform
• Knowledge of Mobile Device Management
• Knowledge of personal computers and peripheral devices
• Ability to apply logic in analyzing technology solutions
• Strong organizational and communication skills
• Ability to perform effectively both independently and as a team member
• Strong customer support skills
  
  

Amick Brown is an Information Technology consulting company specializing in ERP, Data Analytics, Information Security, Application Development, Networking, and Cloud Computing. The company was founded in 2010 and is headquartered in San Ramon, California.

Regular full-time employees are eligible for the following Amick Brown provided benefits:

• Health
• Vision
• Dental
• 401k with company match
• Paid time off
• Sick Leave
• Short-Term Disability
• Life Insurance
• Wellness & Discount Programs