Department Information Technology Effective Date 3/19/2024
Location - Cleveland, OH Onsite
Full Time Role - Make salary as minimum as possible
For Cleveland based Client
The purpose of this position is to support the business in all aspects of Information Technology.
Essential Functions
Provide support activity dealing with all computer hardware, mobile devices, printing equipment, and telecommunications equipment.
Log all support activity in the company’s Help Desk System.
Provide telephone, remote, and on-site troubleshooting, training, and tech support to all employees.
Perform and log all necessary software installs and updates.
Utilize 3rd party vendor support to resolve internal issues.
Maintain strict confidentiality concerning all information and materials that come into your possession or knowledge as a result of your job responsibilities.
Other Duties And Responsibilities
Maintain a current understanding of the latest technology, utilizing outside training, as necessary.
Help facilitate training sessions as needed.
Comply with all company policies, practices, procedures, and applicable regulations.
Interface with various vendors to support Gebauer’s essential systems: Dassault Systems for the IQMS (Gebauer ERP system)
Work with DEXImaging/Meritech regarding office printer issues
MSISI regarding Sales data integration
BBN regarding Backups and network configuration
AireSpring Phone systems
ISPs for internet access
Other duties as assigned.
Qualifications
Education
BS or Associate's Degree or vocational preparation in information technology required.
Background/Training/Skills/Experience
A minimum of 1-3 years of experience in information technology or related fields is required, preferably in a regulated industry.
Experience supporting multiple departments in a business setting.
Interpersonal skills to work with all levels of an organization.
Ability to document and triage incoming support requests, and be able to escalate or collaborate with consultants when necessary.
Demonstrate the ability to manage expectations of fellow employees by clearly communicating "next steps" and timelines throughout the troubleshooting process.
Understanding of networking fundamentals preferred.
Experience using and supporting a variety of telecommunications equipment.
Experience with Windows-based PCs and server hardware, including evaluating, troubleshooting, upgrading, initial setup, and repairing said hardware is required.
Experience supporting all Microsoft Office 365 products preferred.
Excellent English verbal and written communication skills required.
Bonus knowledge would include:
Domain URL management
Scripting ability to write custom PowerBI, and/or Crystal Reports
Knowledge of eSET, ScreenConnect, FortiNet, Firewall, and AppRiver.
Physical/Environmental Demands
Well-lighted, heated, and/or air-conditioned indoor office/warehouse setting with adequate ventilation. Ability to climb step ladders, lift up to 50 pounds, and perform other light physical activities consistent with IT support required. After-hours support may be sporadically necessary.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Excel Hire Staffing,LLC by 2x