BASIS is currently seeking applicants for IT Support in the Phoenix Metro Area for the 2024/25 school year!
Phoenix Metro Area Schools Include
Phoenix
Phoenix Central
Phoenix Primary
Phoenix South Primary
Scottsdale
Scottsdale Primary East Campus
Scottsdale Primary West Campus
The Entry-Level IT Support Technician’s primary role is to provide help desk operations and ensure that end users are receiving appropriate assistant for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry-level knowledge of systems administration, customer service and strong desktop support experience and expertise. The ideal candidate will have a genuine interest in IT, a willingness to learn and a passion for helping others in an educational setting.
Primary Responsibilities
Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones
Imaging computers utilizing PXE boot
Office 365 Administration
Outlook and Lync 2013 configuration
Maintains system processes related to file and system backups
Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.)
Maintain Active Directory user and computer accounts
Maintains computer and mobile device updates/patches
Maintain telephony equipment including VOIP and analog services
Recommends hardware, software and consumables for purchase.
Maintain updated and accurate inventory lists
Maintain and create documentation of IT processes
KEY COMPETENCIES
Knowledge and understanding of BASIS organization
Attention to detail and strong organization and communication skills.
Excellent customer service skills
Analytical with strong problem solving skills
Strong project management skills
Ability to interpret a variety of instructions in written or verbal form
Required
EDUCATION AND EXPERIENCE REQUIREMENTS
Technical or Associates degree; experience can be considered in place of degree
1-2 years in an IT Help Desk environment
Computer Skills: Office 365 Suite, SharePoint, MDT, Active Directory, DHCP, Network Printers, Windows 10.
Salary for this position is competitive and dependent on education and experience
BASIS.ed offers a comprehensive benefits package, including but not limited to:
Employer paid medical and dental insurance
Vision insurance
PTO
Ability to add dependents
401k with partial match that grows over time
Notice of Non-Discrimination: In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS* does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, disability, gender identity or expression, or any other classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX. The following person has been designated to handle inquiries regarding BASIS’ non-discrimination policies: Beverly Traver, Compliance and Equity Investigator, BASIS Educational Group, LLC., 7975 N. Hayden Rd, Scottsdale, AZ 85258, (480) 289-2088.
As used in this policy, the term "BASIS" refers to: BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School, Inc., BBR Schools, Inc., and all affiliated entities.
Seniority level
Entry level
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries
Education Administration Programs
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