Sunrise Systems, Inc.

IT Service Desk (Pay rate: $22.00/hr on W2)

Sunrise Systems, Inc. Charlotte, NC
Sunrise Systems, Inc.

IT Service Desk (Pay rate: $22.00/hr on W2)

Sunrise Systems, Inc. Charlotte, NC
9 months ago
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Title: IT Service Desk

Location: Charlotte, NC 28208

duration: 6 months Contract

Pay rate: $22.00/hr on W2

This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.
  • The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.
  • Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
  • Perform First Contact Resolution (FCR)
  • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
  • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
  • Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
  • Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Thanks & Regards,

Jani. S | Team Lead Recruitment

Sunrise Systems Inc. Transforming Business. Enhancing Careers

105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USA

Desk: 732-837-0402 & 732-272-0267 |Fax: (732) - 692 - 8944

Email: jani.s@sunrisesys.com | URL: www.sunrisesys.com

  • Seniority level

    Entry level

  • Employment type

    Contract

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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