IT Manager

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort is returning to Fort Lauderdale with an opening date of October 2024. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room and most importantly a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic and polished hospitality enthusiasts eager for growth and stardom to join our team, and enjoy highly competitive wages, comprehensive benefits and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned IT Manager to join our Pier Sixty-Six Resort opening team!

Responsibilities

• Administration, security, installation, configuration, and troubleshooting of all site hardware and software.
• Manage technical team and complete all performance reviews of team members, including training and job assignments and follow-up.
• Support of end users, infrastructure, back office, and guest environments.
• Develop and maintain documentation of all hardware, systems, and software licensing to IT audit standards.
• Recommendations for improvements and enhancements to existing systems and hardware.
• Technical on-site project lead for installing and upgrading property systems and hardware.
• Vendor support management and communication.
• Manage warranties, replacements, and upgrades of all hardware and infrastructure.
• Plan and budget all aspects of IT environment.
• Maintain DH&R IT audit compliance.
• Maintain PCI\DSS compliance AOC deadlines and scanning/remediation responsibilities.
• Communicate and enforce adherence to all DH&R IT security standards, practices, and requirements.
• Technical project manager partnering with site departments to develop criteria for software system implementation, upgrades, and enhancements.
• Elevate issues as appropriate to corporate IT resources after due diligence and review.
• Communication of support issues and resolution on a monthly basis to DH&R Hotel and Resort Technology team lead.
• Liaison for communication of DH&R IT requirements, practices and standards to all property personnel.
• Manage support environment and provide on-call 24x7 error resolution for site hardware and systems
  
  

Qualifications

• Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required.
• Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred.
• Experience with Microsoft software required.
• Demonstrated experience in a networked computer environment.
• Excellent oral and written communication skills required.
• Experience with wireless (Wi-Fi) systems
• Minimum 3 years of hotel/resort experience is desired.
• Experience with hotel systems, including PMS, POS, and Key systems, strongly preferred
• Travel to assigned property locations on a scheduled basis.
• Must be able to work flexible days/hours – some on-call duty is required.
• Must be able to lift 20 pounds or more.
  
  

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties
  
  

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort