Packsize is redefining the way businesses and their customers use and experience
packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.
About The Role
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, and servers, along with related hardware and software. Tasks include end-user support, license tracking, asset management, performing PC maintenance, and upgrades. May also be involved with the administration of applications for end-users such as Okta, Google Workspace, Microsoft, etc.
What You'll Do
Provide helpdesk support and resolve problems to the end user’s satisfaction
Deliver comprehensive helpdesk assistance and proficiently address issues to ensure optimal resolution and utmost satisfaction for end users.
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Modify configurations, utilities, software default settings, etc. for the local workstation
Document internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test, and configure new workstations, peripheral equipment, and software
Maintain inventory of all equipment, software, and software licenses
Manage PC setup and deployment for new employees using standard hardware, images, and software
Manage mobile devices for all Packsize LLC employees through Intune and FreshService
Manage VoIP phone system
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades, backups, and recoveries on a regular basis
Running multi-media conferencing solutions. Work with meeting stakeholders to present relevant content
Responsible for the de-provisioning of departed employees
What You'll Bring
Proficient in Microsoft Office suite, Google Workplace, Windows, and Apple operating systems
Experience with DNS/DHCP, Client VPN, and Active Directory
Experience with IT ticketing systems, mobile devices, and other computer hardware
Strong verbal and written communication skills
Excellent organization and people skills
Working Environment and Physical Demands
The following are representative of the typical working environment and physical demands
of this position. To successfully perform the essential functions of this job, you will be required to:
Sit/stand at a desk for prolonged periods, primarily sedentary work
Communicate with others to exchange information
Operate standard office equipment that may require repetitive motions of the wrists, hands, and/or fingers
Perform tasks that require bending, reaching, pushing, pulling, lifting, and carrying to move objects
Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.
If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
Seniority level
Internship
Employment type
Internship
Job function
Information Technology
Industries
Packaging and Containers Manufacturing
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