Provide world-class customer support for ISP partners. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
This company provides solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. Solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, advanced metering networks, next-generation energy, grid intelligence, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. We are looking to add experienced staff to our growing company to help our rural cooperative members develop their technology. Our approach is to educate and support our members as we work with them through a consultative process. Member Driven and Technology Focused
Provide world-class customer support for ISP partners. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
Primary Responsibilities
Answer inbound technical support phone calls, chats and emails related to ISP partners.
Consult with customers and provide additional solution in the form of up-selling NRTC’s products and services.
Troubleshoot voice, data, video and connection issues for customers.
Identify, troubleshoot and assist customers with voice, data, video and connection issues.
Answer customer service related questions
Track and record each phone call and provide a detailed description of the call
Provide backup assistance for other Technical Support Representatives
Skills
Windows 10, Windows 7, call center support, Troubleshooting
Additional Skills & Qualifications
Want a group of ISP technicians to be LOCAL to either their Cedar Rapids IA, Huntsville AL or Raleigh NC centers if possible. Expectation is that training will be 100% remote. LOCAL Cedar Rapids candidates will pick up equipment from the Friday before the project starts. Training will start on Monday 7/22
Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week. The majority of the day schedules in this group work both Sat & Sun so be sure to confirm candidates are open to that.
The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr.
AA or some sort of completed education in Computer Science or related IT field
obtained 2 Certifications in A+, Security+, Net+ or CCNA.
Experience Level
Entry Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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