IS Help Desk Support Analyst (31534)

Job Title: IS Help Desk Support Analyst

The Myticas recruiting team is looking for a Help Desk Technician to serve as a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment.

Essential Duties and Responsibilities:

Application / Operational Administration

• Uphold, upgrade, and manage all desktop applications including but not limited to Microsoft O/S, Outlook, Microsoft Office, Adobe Design products, and MAC
• Build images and execute deployments using Windows Deployment Services
• Execute onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Evaluate the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other equipment as assigned.
• Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation of the company’s desktop computing environment.
• Receive and respond to incoming calls, helpdesk tickets, and/or e-mails regarding desktop problems
• 24hr on-call list in the event of system downtime or process interruption of the above related resources

General Administration

• Prioritize issues and document resolution using the helpdesk tracking software
• Ensure proper documentation that stays consistent with programs and patches
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

Required Qualifications:

• Candidates must possess the ability to lawfully work in the United States.

Knowledge/Experience/Skills

• Minimum 2 yr. degree in Systems related field or 2 years experience supporting and troubleshooting help desk issues.
• COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus.

General Skills:

Proficient in all Microsoft desktop products, Adobe products, Antivirus, VPN Cisco AnyConnect Client, IBM Client Access, Windows Deployment Services, MACs, Helpdesk tracking software, and wireless technology.