Intake Manager (RN)
Intake Manager (RN)
VNA of the Treasure Coast
Vero Beach, FL
See who VNA of the Treasure Coast has hired for this role
The VNA provides compassionate, innovative care of the highest quality, setting the standard for patients and caregivers needing private care, home health, hospice, and community health services. Together, we provide the highest quality patient care.
Come Join our team of passionate and skilled professionals! By choosing to work for the VNA, you would be working with an agency that has been voted ‘Best Place to Work’ for 7 years in Indian River County because of the benefits we offer our associates, such as
Come Join our team of passionate and skilled professionals! By choosing to work for the VNA, you would be working with an agency that has been voted ‘Best Place to Work’ for 7 years in Indian River County because of the benefits we offer our associates, such as
- Competitive pay
- Accrue up to 18 paid days off to start, 6 observed holidays
- up to 88% coverage of health insurance costs
- Onsite, no-cost wellness clinic
- Tuition reimbursement
- Free CEU credits
- Several local and national discounts
- Responsible for complete and accurate referral information from patients, physicians, physician’s offices, hospitals, nursing homes, etc and all coordination of referrals for all companies.
- Receive telephone calls related to patient care, referrals, inquiries regarding all agency services, calls from current patients, physician offices and staff and ensure accuracy of information communicated back to caller.
- Deliver quality customer service while triaging all referrals; follow up with complaints when they occur to maintain VNA standards and reputation. Ensure staff is trained to perform as expected.
- Ensure optimum communication occurs within and between departments about referrals, referral volume and situations, for example
- Notify VP Home Health or Executive Director Hospice, Patient Care Manager and Social Worker of high risk cases.
- Notify Patient Care Managers of the status of outpatient surgical patients.
- Notify appropriate physician liaison of potential hospitalized patients.
- Collaborate with Clinical Teams to assure all pertinent patient data collected and communicated.
- Follow HIPAA guidelines and maintain protected health information (PHI) obtained in the course of work. Know and comply with state, federal, Medicare and Joint Commission standards
- Attend mandatory staff meetings, and appropriate in-service programs. Fulfill mandatory e-learning courses for self and staff by the due date.
- Ensure optimum communication occurs within and between departments about agency issues, policies, procedures, and business performance, as well as referral volume and situations.
- Set and maintain direct report schedules to ensure adequate referral center coverage to meet all hours of operation, client needs, internal department needs, and routine deadlines.
- Perform managerial responsibilities, such as selection, on-boarding/training for new staff, plan goals and work assignments, coach and develop, and assess performance.
- Maintain knowledge about VNA policies pertaining to associates and consult with People & Culture on employee relations and/or associate performance improvement.
- Communicate department and staff performance expectations related to agency and department goals, as well as aligned individual goals. Conduct progress reviews of goals as expected by agency.
- Follow and reinforce staff compliance with emergency management and safety.
- Prepare reports, presentations, proposals, outcome data and statistics as required.
- Active RN license in the State of Florida & Current Basic Life Support for Health Care Provider Certification/CPR
- Minimum 1 year work experience in hospice, home health, geriatrics, or medical/surgical nursing
- Minimum 1 year management/supervisory experience a plus
- Electronic medical record experience preferred.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Hospitals and Health Care
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